Beautiful house, and great location (for our needs).
The Bad:
- As soon as we walked in, my daughter used the downstairs bathroom and told me that the seat is broken and that she had cut her leg on it. I took a look to see the seat completely broken. There's no way this couldn't have been noticed by the cleaning crew, or whoever use the house last.
I contacted Vacasa and got some canned response about "sorry, we'll contact the nearby services and get to you as soon as possible".
The never did. We had 5 people using the 1 bathroom upstairs most of the time (except for the boys when they just needed to pee).
The medium:
- The heater downstairs struggles to keep the house warm. The temperature would consistently sit between 60 and 64, while the thermostat was set to 70. We had to wear sweaters/jackets most of the time.
- Water heater set low. Showers were taken with only hot water on (no cold), and we still hoped it could get warmer.
The minor:
- Kitchen had some nice pots/pans, but could be stocked way better. On the first night, we made pasta, but there is no strainer in the kitchen. There was a single bent spatula, and very few other kitchen utensils.
- A few dog stains on the carpet.
- Master bed mattress was pretty old and uncomfortable.
We were pretty unhappy (mainly for the fact that we'd paid for 2 bathrooms, and only had 1 most of the time), and left 3 nights early. Vacasa was terrible at resolving any of our issues (i.e. they did nothing but send canned responses).
I've been VRBO'ing for a long time in dozens of houses, and this is sadly my worst experience. Shame, because the house has a lot of potential.
