Dear Isaia,Thank you for taking the time to share your feedback. While I wish you had a better experience, I am really sorry that you didn’t describe your specific situation because we learn from each feedback and use it to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Fülöp MelindaQuality Manager

Dear Paula, Thank you very much for writing down your experiences gained at our Sovata Ensana Health Spa Hotel and for sharing it with fellow travelers. To begin with, we we are happy that you appreciate the cleanliness. Furthermore, we are so happy that you found our hotel efficient and friendly. Moreover, it is nice that you shared your suggestions and observations regarding the elevators and pools. I'm happy to anounce you that after the renovation of the rooms and reception hall we are planning to renovate the spa area too. On behalf of our team, we would be happy to see you again in the future.Kind regards,Melinda FulopQuality manager