2/10 Horrible
Eleanor G.
12 mars 2025
Les points faibles : Propreté
BEWARE serious balcony safety risk to pets & small children . Low Ratings are to get your attention!
We have stayed at OVC several times. we love it there, It is a lovely complex and highly promoted as PET FRIENDLY. Unfortunately, some of the older buildings in the complex are not compliant with current Fl. building safety codes. The space between railings on some balconies are 6" instead of current code of 4". Which FL code states was updated to prevent injury to small children and pets. Our second day there our 17 lb dog fell through the railing from the 2nd floor. She was not jumping around, barking at a dog or person on the ground, she simply fell through. She suffered serious spinal injury. We reported the incident to our unit's rental agency, Vacasa, the Ocean Village Club HOA and the onsite rental agency Coastal Rental. We have no contact information for the owner of the unit. VACASA claims our dog was seen walking around on the balcony after the incident, showing our disregard to the claimed safely risk....which is not true, and they claim no responsibility for compensation of any sort. We have written to the HOA twice, expressing concern for future tenants - we have not received a reply. Two weeks after talking with Coastal Realty, they rented a unit on the 3rd floor in the building (D) to tenants with a small chihuahua and never told them about the balcony risk. We cannot with a clear conscious, fail to inform you that you are on your own to check the railings on your balcony for safety risk to small children and pets. E.Guermont
Eleanor G.
Séjour de 28 nuits en février 2025