Our experience was fine. The house was (moderately) clean and presentable and everything worked like expected but the overall experience was a bit off-putting. Having stayed in lots of short term rentals this rental management company came across as “hospitality is a secondary goal.”
After signing a huge legal doc for 3 days of staying, being charged extra for a damage waver we didn’t need, being told to bring our own toilet paper and other consumables, and a long list of other requirements (some of which contradicted themselves with other docs), we felt like we were prisoners in the house, not guests.
We received emails, long texts, written documentation in folders, printed instructions for laundry, it was all overwhelming. There was no “welcome home” aspect we’ve come to love with other short term rentals. It was more of a “you’re here because we allowed it. Here is what you do while you stay.”
Obviously from my star ratings the above issues were not deal breakers but we will probably avoid this company going forward. It was too stressful being there. Outside of that here is where I feel they lost stars:
Cleanliness - the toilets has not been scrubbed very well and there was quite a bit of hair along the tub corners. Everything else was as we’d expect it to be.
Check-in process - our automated documents and texts did NOT have a door code like it was supposed to, we had to call and wait on hold to even get in the room which was frustrating after a long drive.
Communication with property manager - we had to call on a few things, one required us to leave a voicemail and get a text back.
Overall rating - we put “ok” because it really was. The fine print like fines and things were full page warnings, the consumables were plenty for our stay but their aggressive “you have one days worth of stuff - bring everything you need” caused undue stress and concern that they were going to nickel and dime us (which they fortunately did not do), but it wasn’t worth the anxiety for the whole stay when we’ve never had that elsewhere. There was also garbage bags in front of the house with dirty sheets in them they didn’t pick up prior to our check in time.
If you don't mind these things it’s worth the cost to stay, but if you’re like us with little kids and already feel out of place and paranoid about taking care of a property while having an enjoyable time, I’d find another place to stay.