**Serious Safety Issue and Poor Communication**I’m very disappointed with our recent Vacasa/VRBO experience. We specifically confirmed before booking that the balcony would be available for use — and that was a deciding factor in choosing this unit. When we arrived, not only was the balcony unable to be used, it was an extreme safety hazard. There was *no railing*, scaffolding ropes were hanging down from the roof, and the balcony door was totally unlocked, allowing easy access, all on the fifth floor.It was a very frightening experience. Upon arrival, we walked right out to the balcony in the dark, not realizing there was no railing. Fortunately, no one fell off, but it could have been a tragic situation. This is completely unacceptable and dangerous, especially for families with children.We contacted Vacasa immediately and were told someone would get back to us, but no one from the local team responded that night. After a night of frustration and concern, we finally got moved to a different unit the next day. While we appreciated the relocation, this should never have happened in the first place, the original unit should not have been listed or rented under those conditions.This experience caused unnecessary stress and lost vacation time. Vacasa needs to take responsibility for ensuring guest safety and for verifying that its listings accurately reflect the condition of the property. I hope this review helps prevent others from having the same experience.