2/10
I made the reservation as usual, received 3 confirmation emails, 1 from vrbo and 2 from the property. This was supposed to be a Valentines' weekend escape with my wife and kids, right!When we arrived at the property, the condo was under construction. This was on a Friday afternoon, February 14th. I called the property manager, and she said she did not collect any money and had notified vrbo of the cancellation; I never received a cancellation. I called vrbo and after 3 phone calls, 3 or 4 different agents, and 1.5 hrs on the phone, they said the property manager told them they had advised me of the cancellation. *someone is lying here*, and at this point it was late afternoon without a place to stay. After a lot of back and forth, Vrbo offered 2 nights at their expense at a nearby place for the inconvenience, and I accepted; too good to be true. They booked a hotel at Expedia using my information and someone's credit card, not mine. When we checked in, I had to present a card for incidentals and I ended up paying for the whole thing. Expedia told the hotel I had to pay and claim the amount to vrbo.More phone calls the following day, and the vrbo rep told me I should be able to pay for this as they refunded the original reservation. This new reservation came out at 700 over the previous one. Then they told me to submit the invoice for them to transfer to another department for their evaluation.Very dishonest people handling customers' dissatisfaction. Ruined weekend!
Alcides P.
Séjour de 2 nuits en février 2025