Hôtel près de Stanlake Park Wine Estate, Reading, Reading

"Such a lovely setting and charming friendly staff but the hotel itself is in serious need of a refurb. The bed in our room was worn out with uncomfortable springs sticking through and a metal ridge all the way round. The pillows were rocks. The duvet was summer weight so it was cold(this is February). The shower room needs work with a falling off foot board to the shower and years of grime around the bottom. There were coffee stains on the walls and drawer fronts to the desk. The mai. Staircase carpet is threadbare in parts which is frankly dangerous. All in all disappointing."

"Very customer centric and a great sense of service to satisfy the client"