Hôtel près de Statue de singe, Hartlepool, Hartlepool

« On a short break in Hartlepool with family. The Grand is 'grand' a stylish property probably more than 100 years old- carpeted rooms- confortable bed-high ceiling- modern bathroom-(good water pressure)- decent included breakfast- very friendly staff. Nothing really special BUT for this price it is value for money in he UK. »

« Sea views was amazing. »

« The room was dirty, freezing cold with a broken blow heater. Bath room door falling apart, carpet dirty all round dissatisfyin. »

« Les photos de lhotel son fausse très mal situer personnel parlant espagnol manque d'organisation dans les paiement des chambre trace de pipi sur les draps et déjeuner non gratuit comme indiquer sur le site »

« Dirty »

« Nous avons été bien accueillis. L'hôtel est un ancien manoir situé dans un bel environnement. L'après-midi, nous nous sommes retrouvées seuls dans cet hôtel ! Nous avions l'impression d'être des châtelains. En dehors de la propriété, il faut faire des kilomètres pour trouver de quoi se restaurer correctement (le dimanche soir, l'hôtel ferme son restaurant). Nous avons passé une nuit très calme... »

« Staff were great! »

« reception spoke very little English which was surprising »

« Actually, the process of booking through Hotels.com the claim of everything must be handled by the hotel is not true. They are not in control of the booking. Hotels.com is in control of the booking so they were not able to amend or cancel the booking and the customer service reps consistently would refer me back to Premier Inn, which had nothing to do with booking the stay »

« Very clean and excellent service, however the breakfast needs improvement. They should add a little protein instead of cans all through. »

« Nice clean and welcoming staff great and bed was comfy »

« Clean room, friendly staff, second stay as goo as the first if not better as neighbouring guests were quite »