Story County-Reisen

Staff on duty upon arrival was helpful, thereafter not so. (1)Ice machine was not working; initially desk clerk said nothing could be done. After much cajoling, he brought some ice (which he said was not for guests). (2) (During the late evening and early morning hours, children were running up and down the hall outside our room, slamming doors and shouting (3) In the morning, we discovered bathroom sink in the room was plugged and water would not drain. Sink was missing opening/closing device. Plumber was not available to help. Desk clerk brought a plunger for me to clear blockage. Effort to clear drain resulted in very dirty water, including debris, filling the sink. Sink never drained so we needed to use water from the tub faucet to brush our teeth, et. al. (4) Morning clerk said only thing she could do was offer another room, which was not useful because we were only staying one night and were already running late for an appointment. (5) Desk clerk in the morning was on her cell phone when I went to the lobby for coffee. She hadn't noticed dispensers were empty. Unacceptable conditions overall. Staff demurred from adjusting cost of the room.

This property was Very clean & nice. I was just disappointed at the front desk. There were many groups of people maybe 5 to 6 waiting to get checked in she would not check anyone in until right at 4 o’clock.

Thanks 10 out of 10 hands down.

The Room was chilled like a fridge. The coffe from the lobby was weak, even for american standards The pool was closed. The discount price we got from expedia turned out as being just to be their usual price. No Microwave, not even in the lobby. No Shampoo. Wifi not working.

Very nice location, but a bit far from de moines