Dear Mr. Sören,Thank you for staying with us and for taking the time to share your experience. We are delighted to note that you enjoyed our facilities.However, I like to apologize for the behavior of some colleagues that you might have perceived as not appropriate. Our team has often been complimented on their heartfelt hospitality and genuine care. We look forward to having you again as a guest in our hotel.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel Ishtar& Area General Manager Levant

Dear Mr. Christian,We are very glad that we had the opportunity of hosting you during your visit to the Dead Sea. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great experience with us and that our hotel facilities and services were up to your expectation. Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel Ishtar& Area General Manager Levant

Dear Ms. Selina,Thank you for sharing your recent experience with us. We are glad to learn that we were able to provide you with excellent service. We will gladly share your praising comments with the team. However, please accept our apologies as you felt the value of our restaurants was not in line with the price. We regularly review our pricing in order to ensure that we are offering the best services, and products while maintaining an attractive price. Your candid feedback has been duly noted by the concerned team so that we may implement improvement where needed. We look forward to welcoming you back to our hotel soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel Ishtar& Area General Manager Levant

Dear Ms. Bianca,Thank you for having stayed with us and for sharing your constructive feedback. Although hearing negative feedback is never pleasant, it is through such feedback we can isolate issues and areas in need of improvements and enhancements throughout the resort. Please accept our sincere apologies for the shortfalls you have encountered and that you felt your stay to lack value-for-money during your previous stay. I’m sorry to hear you feel the room is outdated and in need of a makeover. I am happy to inform you that our hotel is undergoing some refurbishment of particular areas for refinement. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Please be assured that your comments are being addressed with my team, in order to look at your concerns further. We are certain that your feedback will help us to ensure that this sort of service glitch will remain to be an isolated case.We hope to have the pleasure of welcoming you back in the near future.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel Ishtar& Area General Manager Levant

Dear Mr. Georg,We are very glad that we had the opportunity of hosting you during your visit to the Dead Sea. It is truly humbling to learn that your yours say was perfect. However, please accept our sincerest apologies for the inconvenience we have caused you. I apologize for our lack of enforcing an organized check-in and check-out process. We have also taken notes of your comments regarding the pool and we hope that you are in a good condition following the skin irritations. Please rest assured that an immediate investigation was carried out and corrective measures will be taken in order to avoid the recurrence of what caused your discomfort. Please be certain that this was an isolated incident that does not represent our usual standard in service, and we are very much in the hope that you could grant us another opportunity to be at your service.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel Ishtar& Area General Manager Levant

Dear Mr. Jan, Thank you for having stayed with us and for sharing your constructive feedback. Although hearing negative feedback is never pleasant, it is through such feedback we can isolate issues and areas in need of improvements and enhancements throughout the resort. We are very sorry to learn that you did fully enjoy our resort mainly due to the delay in receiving your room. This should certainly not be the case, especially as we would like our guests to be able to relax and enjoy as soon as they arrive. I apologize for our lack of enforcing an organized check-in and check-out process. Please be assured that we are taking your feedback very seriously and we will enforce a clear procedure for our front office agents to avoid recurrence. Additionally, I am very sorry that you experienced some flaws in the service delivery and a disappointment concerning the availability of the towels on the beach. Please rest assured though that we have taken your feedback on board, to seek further opportunities to improve our services. And lastly, I’m sorry to hear you feel the room is outdated and in need of a makeover. I am happy to inform you that our hotel is undergoing some refurbishment of the particular area for refinement. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We truly hope these shortfalls will not tarnish your overall impression of the Kempinski Hotel Ishtar Dead Sea and deter you from staying with us, again. It would be our utmost privilege to have the opportunity to welcome you back in the near future, thus providing us with another chance to reflect on the real spirit of hospitality we have been known for. Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant

Dear Mr. Daniel, Thank you for sharing your impressions with us. Rest assured I take all guests feedback very seriously and I am very sad to see that your experience with us was less than exceptional! With 100% guest satisfaction as our target, we strive to provide top notch service to all those who pass through our doors; I was therefore concerned to understand that we failed to fully meet your expectations. I have discussed your comments with the management team and will apply the most convenient ways to avoid such issues in the future. I hope you would give us another chance to provide you with a flawless stay. Again, we are honored we had the opportunity of having you with us and we hope we have another chance to welcome you back in the near future. Warm regards, Marc Guenther – General Manager

Dear valued guest, thank you for staying at Kempinski Hotel Ishtar Dead Sea. I appreciate you taking the time to write such a glowing review. Our staff works hard to ensure that each guest has a great experience, so it is always nice to be recognized for a job well done. Thanks again for your wonderful feedback, and we hope to welcome you back soon! Warm regards, Marc Guenther - General Manager

Dear valued Guest, Thank you for taking the time to review our hotel. We are happy to hear how much you enjoyed your stay with us and that you take home some unforgettable memories. It gives me great pleasure to know that our team worked hard to ensure that you had a wonderful experience. I am thrilled to share your compliments with them. We hope to welcome you back on your next trip to the Dead Sea. Warm regards, Marc Guenther - General Manager

Dear valued guest, tthank you for choosing our hotel for your recent visit at the Dead Sea. I am so glad to read you loved our facilities and pools, but I am naturally disappointed that you felt the value of your stay was not in line with the price. We regularly review our pricing in order to ensure that we are offering the best services, product and produces while maintaining an attractive price. With our superb location, fabulous Vistas, comfortable rooms, and overall commitment to excellence, we hope that our guests will indulge in their stay here at the Dead Sea. We are looking forward to welcome you back. Kind regards, Marc Guenther - General Manager

Dear Valued Guest, thank you for taking the time to review our property. We are happy to hear how much you enjoyed your stay with us and that you take home some unforgettable memories. It gives me great pleasure to know that our team worked hard to ensure that you had a wonderful experience. I am thrilled to share your compliments with them. We hope to welcome you back the next time you are in Dead Sea. Warm regards, Sebastien Mariette - Cluster General Manager

Dear valued guest, Thank you for taking the time to review your recent stay at Kempinski Hotel Ishtar. We are sorry for the inconvenience you faced and appropriate action has already been taken. We hope to welcome you back for another perfect stay. Warm Regards, Sebastien Mariette - General Manager

Dear Mr. Gary,Thank you for your recent stay at our hotel and for sharing your experience. We are glad to learn that you enjoyed your overall stay with us. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members and would like to rest assured that we have passed on your comments accordingly.We look forward to welcoming you back to our hotel soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

Dear Mr. Caleb,Thank you for your recent stay at our hotel and for sharing your experience. We are glad to learn that you enjoyed your overall stay with us.We look forward to welcoming you back to our hotel soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

Dear Ms. Lydia,Thank you for your recent stay at our hotel and for sharing your experience. We are glad to learn that you enjoyed your overall stay with us.We look forward to welcoming you back to our hotel soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

Dear Ms. Samar,Thank you for your recent stay at our hotel and for sharing your experience. We are glad to learn that you enjoyed your overall stay with us.We look forward to welcoming you back to our hotel soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

Dear valued guest,Thank you for rating your experience at Kempinski Hotel Ishtar Dead Sea. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience!With kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

Dear valued guest, Thank you for rating your experience at Kempinski Hotel Ishtar Dead Sea. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience! With kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

Dear Ms. Nehal,Thank you for taking the time to share your valuable comments and please rest assured that your feedback is very welcome as we always strive to improve our services and facilities.On behalf of the entire team, we would like to extend our sincerest apology that we’re not able to fully deliver on your expectations. We were saddened to read about the unsatisfactory experience you had whilst residing at our hotel, be guided that our guests’ comfort is given a high priority and your comments are of great importance to us. We were very concerned to read your feedback regarding your recent stay with us. I would like to extend my sincere apologies for the inconvenience that you have encountered mainly due to the voucher. It is rare that we as a team are failing to deliver our service excellence across so many areas and on so many occasions. Please note that the voucher is only for food and beverage consumption. Rest assured we took precious note of your feedback and all of the comments you have provided will be used as a tool to improve our services.We look forward to welcoming you back to our hotel soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

Dear Ms. Teresa,Thank you for your recent stay at our hotel and for sharing your experience. We are glad to learn that you enjoyed your overall stay with us.We look forward to welcoming you back to our hotel soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

Dear Mr. Hasan,Thank you for your recent stay at our hotel and for sharing your experience. We are happy to know that you enjoyed your overall stay with us.We hope to have the pleasure of welcoming you back soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

Dear valued guest, Thank you for rating your experience at Kempinski Hotel Ishtar Dead Sea. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar Area General Manager Levant & KSA