2/10 – Ungenügend
Valentina S.
19. Jan. 2025
Verbesserungswürdig: Sauberkeit
Unhygienic and unsafe
On first glance it seems ok until you look. The cream lounge was literally putrid with stains and you couldn’t use it. Bedroom 3 had long black hairs all through the pillows and top of bed. Bedroom 2 did not have fresh sheets either, smelled terrible.Bedroom 1 had been sprayed so heavily with perfume or deodorant it was hard to breathe and again multiple black hairs found in bed , mould stains in the shelf of bedside table together with dust and webs. On the inside of the sliding door a thick web complete with black spider , no one has cleaned here !Let’s look at my safety issues…. Firstly the sliding door on bed 3 could not be locked. It opened to a street level patio. Anyone could literally jump over easily to try get in. In the first night , a fire evacuation at 3am. I had to evacuate with my young daughter into the street in the rain. We were the only people on the street ( it appears we were the only people in the whole apartment block??, no fire dept or police on scene. After 30mins I called the police and fire myself to be told that the apartment block doesn’t have a monitored fire alarm that alerts 000. This is mentioned nowhere. I left after the first night with no sleep and fear for our safety. I communicated my concerns first thing in the morning. A cleaner was sent to re clean next day,she meant to arrive at 9am, I waited . Then was told 9.30, didn’t arrive and at 10.05 am I had enough and left. They kept money even with me leaving after 1 night
Valentina S.
Aufenthalt von 12 Nächten im Januar 2025