I booked this place to visit my Nephew on his 13th Birthday - his first teenage year, a nice family celebration. Unfortunately for us, the Owner had made some mistakes on her listing and ticked that she had Air Conditioning, which was an absolute necessity to me as it was middle of winter and 2 degrees at night. I arrived with my 5 year old in the evening, in pouring torrential rain to discover a freezing cold cottage. Owner met me upon arrival and proceeded to argue with me when I was upset it was cold and there was no air-con and accepted NO responsibility!?. What to do when it's dinner time and you've just arrived with a 5 year old child and luggage. 3 little oil heaters which had apparently just been put on, so hadn't warmed anything pre-arrival - very inconsiderate and I was gutted. My sister and nephew arrived and were shocked at how cold it was, we put on the gas top burners on the stove to heat the room. Bedding was nice and clean but thin - for summer! I slept with 2 duvets, ugg boots a jumper and a scarf! No other spare blankets.
The listing also said 3 bedrooms, it is NOT. 1 master with a door and ensuite, the 2nd bedroom is a mezzanine bed which is in the hallway on the way to Bedroom 1 - completely open to the living area noise - totally inappropriate for children if you want to stay up after they go to bed, unless you sit in the master bedroom which has no TV. Bed 3 is a sofa bed in the kitchen/living area which is so thin the springs poke into you and my 13 year old Nephew refused to sleep on it. It was NOT even made up for us - no sheets, and I specifically asked that the boys sleep separately. Again, NO apology from Owner, just blamed the Cleaners the next day.
No pantry items as listed (whole peppercorns and rock salt...)
Dirty/used scourer and half a bottle of dishwashing liquid
I was so flustered upon arrival, I misplaced the car rental key and lost the whole next morning searching. By that stage, I'd just decided to buy some fan heaters I was so exhausted by it all.
Fuse blew electrics one night and had no heating until after 10pm - not Owners fault and she reacted swiftly just a bad electrical job but just added to the negative stay.
It IS a nice little modern cottage, clean and lovely bathrooms. It just needs some details fixed.
Asked me if I would like to return, now we are fighting about compensation.
Would not stay here again unless Air con installed.