This stay was a disaster. We arrived to be held from checking I. To allow their cleaners more time. When we were finally allowed to check in, we arrived to find hair clumps in the shower, food particles in the couch including the sleeper mattress. Tried to go take showers to get ready for bed. The hot water ran out after less than one shower. 5 minutes max. Then tried to go to bed, to find that we were below a large social gathering that went on into the early am. The next day, we tried to use the “hot tub” listed in the ammenities. Turns out there is not one. They give you access to a tennis club with a hot tub- about a mile away from the unit. Walk over there if you like, there is no parking. Speaking of parking, we came back to the building our first day there to find no spots available. We let them know, they asked us to try and park in the garage. As we were driving in, the garage door came down on our vehicle- apparently their safety sensor didn’t work. Good news though- while we were down there we found the plumber working on hot water heaters, just not ours. Next day we drove to the hot tub area. Went in to find the tub overflowing with 20 year old drunk people. We were told it was too full for us to use, but we’re welcome to use the pool if we wanted (it was -10 out). The one bright spot was the customer service lady who tried to help the first day. She actually called and reapoded. Was pleasant to talk to. She had no ability to fix any of it.