Dear Denis, Thank you for the perfect score! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

Dear Klara, It warms our hearts to receive such an amazing rating. We hope to welcome you back soon! Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto

Dear Thomas, We are sorry to learn your most recent visit was not one you had been entirely happy with. We appreciate your feedback and will use it to improve the experience we provide to our guests.Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto

Dear Wolfgang, We are very grateful for our guests telling us how we did as it helps us know what we are doing well and how we can improve. if you have any feedback to share we would appreciate hearing from you. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

Dear Magdalena, Thank you very much for sharing your honest review, and please accept our sincerest apologies if our accommodations failed your expectations. I have addressed your concerns with the associate departments for an immediate review. We value your trust and appreciate your contribution to our journey of enhancing our guests experience. We hope we can welcome you back and provide you with a truly memorable stay that reflects the high level of services and products we are known for. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

Dear Peter, Thank you very much for your excellent review. We look forward to welcome you again! Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

Dear Ken, Thank you very much for leaving us a 5-star review! We look forward to seeing you again. Warmest Regards, Guest Experience Specialist - Chelsea Hotel, Toronto

Dear Fabian, Thank you for taking the time to provide a rating based on your experience with us. We hope to welcome you back soon. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

Dear Darius, Thanks so much for your rating. We hope to see you again soon. Sincerely,

Dear Katharina, Thank you so much for your rating. We look forward to having you stay with us again soon. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

Dear Katharina, Thanks so much for sharing your review. We hope to see you again soon. Sincerely,

Dear Susanne, Thank you for taking the time to share your feedback with us. We appreciate your comments and will certainly share them with the appropriate department. We are happy to hear we were able to provide hospitable service. We look forward to having you stay with us again soon. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

Dear Guest, We are very glad to learn that your experience with our hotel was a positive one, and we look forward to the opportunity of warmly welcoming you back in the near future! Sincerely,

Dear Kevin, Thank you for taking the time to provide a review based on your last experience with us. We apologize that we have let you down in what appears to be multiple areas as that is inexcusable and not reflective of what we stand for or work hard to provide. We will review each of your comments and concerns with the appropriate department to ensure we prevent such unpleasant experiences going forward. We hope you will give us another opportunity to restore your faith in our accommodations and services. Sincerely,