Hôtel près de Tour Martello no. 4, Québec, Québec

"Piscine trop petite pour la quantité de monde Spa pas assez chaud "

"Tout était parfait "

"La piscine était très froide , je n’ai pas pu l’utiliser…. Le spa était très douteux comme propreté, je ne suis donc pas aller , La chambre était propre , le personnel courtois "

"Très bien dommage que la piscine soit froide et que nous ayons que 1 peux-tu gel douche pour 4 Sinon chambre spacieuse "

"Parfait comme hébergement! Même avec pitou, c’est très bien équipé!! Personnel chaleureux, sympathique et bienveillant! Merci!"

"La vue du 20ème étage était extraordinaire, la chambre parfaite, le lit très confortable, le personnel d'accueil très souriant et efficace. Le buffet du petit déjeuner était très complet."

"L’hôtel est vraiment très vieux et on entend le Dagobert la nuit "

"Rien à signaler. Merci"

"At my arrival at around 4:00pm on 02/07 there was no heat or barely in my room , the hot water in the sink was unusable , the fridge was warm , the shower door was broken and more . I went out and came back around 8:30pm to find out that nothing had been fixed .I called the receptionist (not on location ) and asked for at least a space heater for awhile but they had none left. So I informed them that I had to leave . So in this freezing room it took me until midnight to find another place much further that I wanted due to being a Saturday night and a Carnaval weekend . The next day the group Aneyro, which by the way has at least 9 other properties around Quebec City , contacted me . The director offered me a full refund for the 2 nights and for the $50.00 parking but only if I would sign a form that stated that I would not write a review on line . Well , l am a woman that believes in justice and freedom of speech so I refused this offer . In addition to a full reimbursement I asked them to pay for my 2 night stay at another location as a compensation for this terrible encounter but the director said that « they were not in a position to provide additional financial compensation or reimbursement for alternate accommodations «  For me the customer service at this hotel was truly inexistant. This has been a very regrettable experience. "