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Avis sur DoubleTree Suites by Hilton Tucson - Williams Center

4 out of 5
DoubleTree Suites by Hilton Tucson - Williams Center
5335 E Broadway, Tucson, AZ

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 539 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 271 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 87 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 55 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 50 avis sur 1002." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Marc

Séjour de 1 nuit en juillet 2023
Réponse de Julia - Digital Marketing Manager le 25 juil. 2023
Marc, thank you for your rating. Our team looks forward to your next visit.

10/10 Excellent

Victor

Clean, safety and good place
Séjour de 2 nuits en mai 2024

2/10 Horrible

Christopher John

Les points faibles : Personnel et service
I accidentally left 2 jackets in the closet of my room. I realized it during my flight and I called the hotel as soon as I landed after the first leg of my flight. The person at the desk sent someone to check. The room had not even been made up yet but the jackets had been taken. I cannot recommend a place if the cleaning staff cannot be trusted. I’ll never stay here again.
Séjour de 7 nuits en mai 2024

8/10 Bien

Fabian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Las instalaciones dejan ver el paso del tiempo, pero las mantienen muy limpias. Recibimos un excelente trato y atención, disfrutamos de muy buen desayuno (incluido), en general un buen hotel de confianza para descansar después de un día de compras.
Séjour de 1 nuit en mai 2024

8/10 Bien

Johanne

Needs some fixing particularly the bathroom
Séjour de 2 nuits en mai 2024

8/10 Bien

Rhea

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Got there at close to 1230am and there was a guy on his scooter checking the back gates like he was trying to see if the door was unlocked then walked off. Other than that the suite was nice and large. Plenty of space to move around.
Séjour de 1 nuit en mai 2024
Réponse de Rob Y. le 12 mai 2024
Thank you for taking the time to leave a review, and we appreciate your positive feedback. We hope to see you again soon.

8/10 Bien

Debbie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was fine. Well kept, clean
Séjour de 1 nuit en avril 2024
Réponse de Rob Y. le 4 mai 2024
Thank you for taking the time to leave a review, and we appreciate your positive feedback. We hope to see you again soon.

10/10 Excellent

Theresa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very well suited for a long stay.
Séjour de 4 nuits en avril 2024
Réponse de Rob Y. le 2 mai 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 Excellent

Kate

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!
Séjour de 1 nuit en avril 2024
Réponse de Rob Y. le 2 mai 2024
Thank you for taking the time to leave a review, and we appreciate your positive feedback. We hope to see you again soon.

6/10 Satisfaisant

Miguel Eduardo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Feels safer than other hotels
Séjour de 2 nuits en avril 2024
Réponse de Rob Y. le 2 mai 2024
Thank you for taking the time to leave a review, and we appreciate your feedback. We hope to see you again soon.

10/10 Excellent

Ashley

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We appreciated the cleanliness
Séjour de 2 nuits en avril 2024
Réponse de Rob Y. le 30 avr. 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 Excellent

Kari

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Thanks
Séjour de 2 nuits en avril 2024
Réponse de Rob Y. le 30 avr. 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 Excellent

Jean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were quiet and very large. The staff were all so nice and friendly.
Séjour de 1 nuit en avril 2024
Réponse de Rob Y. le 30 avr. 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 Excellent

Diana

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cada vez que voy tienen muy buen servicio en general y es un hotel tranquilo y limpio. Lo único es que las burbujas del jacuzzi no funcionan
Séjour de 2 nuits en avril 2024
Réponse de Rob Y. le 25 avr. 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Rob Y. le 25 avr. 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

6/10 Satisfaisant

hongyi

Voyage en famille
It’s quite old. At night, the air condition was turned off for the nights we stayed there. This is a big no to me and I don’t understand why the hotel does that. The room got so hot and got stuffed at night.
Séjour de 2 nuits en avril 2024
Réponse de Rob Y. le 25 avr. 2024
Thank you for taking the time to leave a review, and we appreciate your feedback. I will pass this information to our maintenance manager to look into it for us. We hope to see you again soon.

10/10 Excellent

Tamara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was built a while back and may seem dated to some, but it is well maintained with large rooms and a beautiful courtyard hidden from street views. Very safe and quiet. Friendly staff. Lots of breakfast items to choose from.
Séjour de 7 nuits en avril 2024
Réponse de Rob Y. le 19 avr. 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 Excellent

Chul Hui

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de The Team at DoubleTree Suites Tucson (Williams) le 18 avr. 2024
Hi ChulWe are happy to hear you enjoyed your time with us. We hope to see you again soon :)

10/10 Excellent

Carter, Grand Manan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property
Séjour de 1 nuit en avril 2024
Réponse de Rob Y. le 11 avr. 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

2/10 Horrible

Fernando

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I only like that there's a lot of restaurants in the area and a lot of shopping in the area. But this place is very outdated. The room smelled very muggy. One of the chairs was so stained it was ridiculous we didn't even sit on it. It was very noisy as well. Ladies and gentlemen find somewhere else to stay because for the price I think you can get a better place than this one
Séjour de 2 nuits en avril 2024
Réponse de Rob Y. le 11 avr. 2024
Thank you for taking the time to leave a review, and we appreciate your feedback. We do hope to receive a refresh soon to fix this. We do hope to see you again soon in the future.

10/10 Excellent

jesus francisco valenzuela

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente ubicación y excelente desayuno
Séjour de 2 nuits en avril 2024
Réponse de The Team at DoubleTree Suites Tucson (Williams) le 10 avr. 2024
Hi Jesus,thank you for your stay with us. We're happy to know you enjoyed your breakfast with us :) See you again soon

10/10 Excellent

marvin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was pleasant
Séjour de 1 nuit en avril 2024
Réponse de The Team at DoubleTree Suites Tucson (Williams) le 10 avr. 2024
Hi Marvin,Thanks for staying with us. We're happy to know you had great interactions with out team. Thanks so much for letting us know. See you again next time

8/10 Bien

LUIS ALBERTO CARPIO

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Le falta mantenimiento al baño
Séjour de 2 nuits en avril 2024
Réponse de Rob Y. le 5 avr. 2024
Gracias por tomarse el tiempo para dejar una reseña y apreciamos sus comentarios. Pasaré esta información a nuestro gerente de mantenimiento para que la investigue por nosotros. Esperamos volver a verte pronto.

10/10 Excellent

Conejo

Séjour de 1 nuit en mars 2024
Réponse de The Team at DoubleTree Suites Tucson (Williams) le 18 avr. 2024
Hi Conejo,Thank you so much for taking the time to provide such a wonderful review. We are happy to hear you enjoyed your time with us. We hope to see you again soon.

10/10 Excellent

Luis

Séjour de 2 nuits en mars 2024
Réponse de Rob Y. le 29 mars 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

6/10 Satisfaisant

SANDRA, Ridgecrest

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Got wet! We were in a room on the third floor and it rained overnight. I thought the spot my foot hit in bed was cold but it was wet because the ceiling leaked. I had my clothes laid out for the morning, and those got wet too. Had to dry my jeans with the blow dryer. Notified management and for 1,000 Hilton points for my trouble. Fair? Dunno. Other than that, the room was huge, beds were comfy. On site restaurant was mediocre (and I had to walk back into the kitchen to find the server when we went for dinner). Breakfast was better.
Séjour de 1 nuit en mars 2024
Réponse de Rob Y. le 25 mars 2024
Not fair at all. l am so very sorry this happened to you, please do reach out to any MOD for further compensation so we can make it right.

10/10 Excellent

Izelle

Séjour de 2 nuits en mars 2024
Réponse de The Team at DoubleTree Suites Tucson (Williams) le 18 avr. 2024
Hi Izelle,We're happy to know you enjoyed your time with us! Thanks so much for the review. See you next time

10/10 Excellent

Monika

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our family enjoyed our stay at DoubleTree Suites by Hilton in Tucson-Williams Center. Staff was very friendly. The suite was clean and comfortable. Good continental breakfast. We enjoyed the swimming pool and hot tub.
Séjour de 2 nuits en mars 2024
Réponse de Rob Y. le 25 mars 2024
Thank you for your feedback, we are so very happy you enjoyed your time with us. We hope to see you back again soon.

10/10 Excellent

Evelyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place and friendly staff
Séjour de 1 nuit en mars 2024
Réponse de The Team at DoubleTree Suites Tucson (Williams) le 19 mars 2024
Thankyou so much Evelyn :) We are happy to hear you enjoyed your stay and our staff were well received. We look forward to welcoming you back soon

8/10 Bien

Nancy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient location
Séjour de 4 nuits en janvier 2024
Réponse de Rob Y. le 17 mars 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

8/10 Bien

Kurt

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Suggest they include USB ports in the lamps and outlets. More common now in modern facilities.
Séjour de 2 nuits en février 2024
Réponse de Rob Y. le 7 mars 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

8/10 Bien

montie, Surprise

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved Alan at the front desk! The breakfast area was clean and organized; the staff was very friendly. The hotel is conveniently located, with restaurants, golf, and shopping all within reach.
Séjour de 1 nuit en mars 2024
Réponse de Rob Y. le 3 mars 2024
We love Alan on our team! Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

4/10 Médiocre

Amy

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property is in poor condition.
Séjour de 1 nuit en février 2024
Réponse de Rob Y. le 29 févr. 2024
Thank you for taking the time to leave a review, and we do hope to get a refresh soon.

8/10 Bien

richard

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean place. Staff was friendly. Breakfast was good. Suites were spacious. A nice Mediterranean vibe.
Séjour de 1 nuit en février 2024
Réponse de Rob Y. le 29 févr. 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Rob Y. le 3 mars 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 Excellent

Gail

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is the best place we have stayed in Tucson, where we often go to visit family. One bad thing was that our room was not cleaned after being away all day. In the evening, though it took a few hours, clean towels were delivered to our room.
Séjour de 3 nuits en février 2024
Réponse de Rob Y. le 29 févr. 2024
Thank you for taking the time to leave a review, and we appreciate your feedback. I will pass this information to our housekeeping manager to look into it for us. We hope to see you again soon.

8/10 Bien

Jennifer

Voyage en famille
Les points forts : Propreté et personnel et service
Room size was generous, breakfast was very nice. Tub/shower were dingy and not well cleaned.
Séjour de 2 nuits en février 2024
Réponse de Rob Y. le 21 févr. 2024
Thank you for taking the time to leave a review for us. I will speak with the housekeeping manager to see what happened in that room. We do hope to see you back again soon.

8/10 Bien

jamison

Séjour de 1 nuit en février 2024
Réponse de Rob Y. le 21 févr. 2024
Thank you for taking the time to leave a review for us, we do hope to see you back again soon.

8/10 Bien

Carli

Voyage en famille
Overall, our stay was great. Nothing the hotel can do about this but others should be aware… We were parked by Gate 4 and we believe it was homeless people fighting in the ditch tunnel right near our car. It was awful and scared our kids quite a bit. They didn’t feel safe. My husband and I talked with them but it was pretty bad to listen to.
Séjour de 1 nuit en février 2024
Réponse de Rob Y. le 21 févr. 2024
Thank you for taking the time to leave a review for us. I am sorry this happened Ill bet it was scary for the kids. We do hope to see you back again soon and can block you closer to the lobby.

10/10 Excellent

katie

Voyage en couple
Very quiet!
Séjour de 4 nuits en février 2024
Réponse de Rob Y. le 21 févr. 2024
Thank you for taking the time to leave a review for us, we do hope to see you back again soon.

10/10 Excellent

Debra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful large room providing comfort and everything we needed. Alan at the front desk is very kind and caring. He even texted us to see if there was anything we needed! Great location and a warm cookie at check in!!! If we come back to Tucson, this is definitely where we will stay!!
Séjour de 1 nuit en février 2024
Réponse de Rob le 11 févr. 2024
Glad to hear you enjoyed your time with us, we hope to see you again soon. I will let Alan know this for you.

4/10 Médiocre

Elia

Voyage en famille
Les points forts : Propreté
no tuvimos acceso a internet, nunca funciono wifi no seria la llave de la regadera, nos tuvimos que cambiar de habitacion
Séjour de 2 nuits en février 2024
Réponse de Rob le 11 févr. 2024
Lamento que hayas tenido problemas para conectarte al wifi y hayas tenido que cambiar de habitación. Inténtelo de nuevo. Estoy seguro de que le encantará su estancia.

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Rob le 11 févr. 2024
Glad to hear you enjoyed your time with us, we hope to see you again soon.

8/10 Bien

Diego

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The bathroom is quite uncomfortable
Séjour de 1 nuit en février 2024
Réponse de Rob le 11 févr. 2024
I am sorry our bathrooms are a little smaller than, we do hope you return soon to enjoy some R&R

8/10 Bien

Tina

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The restaurant has a severely limited menu. As a business traveler your days are long & the convenience of a in hotel cafe is a necessity. On the other hand the complimentary breakfast buffet is superior in comparison to other Brand Hotels I've stayed at.
Séjour de 3 nuits en janvier 2024
Réponse de Rob le 11 févr. 2024
We just updated the menu, possibly you can come back for another try.

2/10 Horrible

ASHOK

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for 2 nights had water leakage from roof entire night. Had a horrible night. Excepting refunds from Expedia or hotel. Paid 325 dollars for a night.
Réponse de Rob Y. le 8 févr. 2024
Thank you for taking the time to leave a review, and we appreciate you feedback. We are waiting for them to contact us so we may refund the stay.

2/10 Horrible

ASHOK

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements
We paid 300 dollars for 1 night and had water leakage from the roof for entire night. Requested for refund but hotel declined as we booked through Expedia.
Réponse de Rob Y. le 8 févr. 2024
Thank you for taking the time to leave a review, and we appreciate you feedback. I am sorry we had water leaks in the room while you stayed with us. We will be happy to refund your night we are waiting to hear from Expedia so we can do this for you.

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Buen Hotel
Sin ningun problema, todo excelente
Séjour de 1 nuit en janvier 2024
Réponse de Rob Y. le 8 févr. 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

6/10 Satisfaisant

Heather

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
we choose the hotel for the size of the suite, however the furniture and carpets were dirty and stained. We were booked in by vrbo thru expedia, after a glitch with the vrbo apt . we only stayed one night. Staff were helpful, and kind.
Séjour de 3 nuits en février 2024
Réponse de Rob Y. le 8 févr. 2024
Thank you for taking the time to leave a review, and we appreciate you feedback. I will pass this information to our housekeeping manager to look into it for us. We hope to see you again soon.

10/10 Excellent

Angela

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Doubletree by Hilton review
I stayed at the Doubletree for the Gem Show for work. The service was wonderful. From the moment I checked in, it was quick and seamless topped off by a warm amazing chocolate chip Cookie. The breakfasts were tasty, filling and the service by the staff very friendly and attentive. Eneida went above and beyond to help me when I arrived at the tail end of the buffet. Housekeeping staff were very friendly, honest and respectful of all the things I had all over due to work and purchases at the gem show. I wish I had had the time to use the large jacuzzi A great stay. Will come back next year!
Séjour de 4 nuits en janvier 2024
Réponse de alan le 3 févr. 2024
Thank you for taking the time to review. We appreciate your feedback and look forward to seeing you again in the future!