2/10 – Ungenügend
Jens
Mit der Familie und kleinen Kindern gereist
27. Aug. 2025
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
We unfortunately cannot recommend this hotel, as our stay began with one of the most stressful and disappointing experiences we have ever had while traveling.
We arrived in the evening, tired and with our young child, only to be denied access to our room. The reason: the staff insisted on charging an additional fee for an extra bed, even though our confirmed Expedia booking clearly stated that one child (6 years old) was included free of charge.
Instead of a smooth check-in, we were forced into long and frustrating discussions with the staff, who repeatedly cited “policy” and demanded an ridiculous 900,000 IDR (~50€) per night (later “reduced” to 800,000 IDR). There was no flexibility, empathy, or basic hospitality. We were left waiting until almost 11pm, when Expedia finally intervened on our behalf and the bed was eventually prepared.
This was a very poor start to what should have been a relaxing family holiday. The experience stood in stark contrast to the warm welcome and care the hotel claims in its own welcome letter. Sadly, our arrival felt the complete opposite: rigid, unhelpful, and inconsiderate.
Also, walking in the neighborhood is not easy with kids as there are holes everywhere and traffic in Ubud is just awful.
Jens
Aufenthalt von 7 Nächten im August 2025