As an ordinary expectation (and as stated in Hotels.com), a hotel is supposed to provide these services
1) Bed
2) Telephone
3) Internet
4) Hot Water
5) Hot (or at least warm) food.
MORE THAN HALF OF THESE SERVICES WERE NOT PROVIDED!
2) Telephone to and from front desk (NOT WORKING).
3) Internet (NOT WORKING)
4) Hot water (NOT SUPPLIED EXCEPT BY WALKING TWO MINUTES TO FRONT DESK, MAKING SPECIAL REQUEST, AND THEN WAITING FOR FIFTEEN MINUTES
5) Food was not hot AND WAS BARELY WARM, OR EDIBLE.
6) Pigeon nuisance in and around room (LOSS OF SLEEP BECAUSE OF PIGEON NOISE). Pigeons fly in the face of guests. THEY FEED PIGEONS AND ATTRACT THEM? Is this a hotel – or a zoo?
MOREOVER, THESE ARE RECURRENT PROBLEMS THAT ARE NOT FIXED. THE REAL HOTEL MANAGEMENT WITH DECISION-MAKING AUTHORITY ONLY VISITS ONCE A WEEK FOR HALF A DAY.
Since so many basic services are not provided, I conclude that the four-star price of the hotel, despite is beautiful setting, is unjustified. The local hotel manager and staff are very nice, polite persons. However, It appears that the organization’s “remote-control” management is not working to provide basic services at the hotel property level.
