Hotel Underwood

« The room could have been cleaner. The shower had mold in the caulk. Needs to be updated. Overall this is an average but very outdated hotel that needs updates. »

« Clean rooms excellent staff mentioned was leaving a little before breakfast would be ready and she kindly had some prepared before we left. Food was hot fresh and good. Would visit again. »

« Staying here was a unique experience. Pros- unique experience, clean, quick response by a customer service via website - couldn't get through via phone: Cons -no attendants to get additional items if needed, no security for the parking lot - not a lot of people around. »

« Very clean, all updated. Great staff. »

« Tout était parfait! Et le personnel très gentil dès mon arrivée. Chambre et sdb impeccable! J’ai voyagé avec mon chien et mon chat et c’était sans aucun souci. Merci à cette chaîne, je la recommande vivement! »

« Staff was great! Room was clean! »

« Customer Service »

« Très bon séjour endroit très calme et très propre Accueil fort sympathique par liz une femme en or et très dévouée et adorable. »

« Muy limpia la habitación y el lugar, los de recepción muy amables los Housekeeping muy atentos y muy limpios, el desayuno siempre estaba calientito, muy buen lugar para ir en familia yo fui con mi esposo y mi bebé y una semana y me hicieron sentir como en casa, espero volver nuevamente, la sr Jen se convirtió en la abuelita de mi bebé, mi bebé la adoro que personal tan excelente y amables❤️❤️❤️❤️ »

« The staff were very friendly and helpful. Quick check in and the breakfast attendant was quick to refill food. »

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« The whole place was clean, the food was good, but the staff made it next level. Our housekeeper found us in the restaurant because we’d left something in our room and the bartender was inviting and warm. »

« The property was fantastic!!! We had a great time »

« This place goes downhill every single year. We stay with a group for Christmas for the last 15 years. Wallpaper is peeling, you are charged for a “resort fee” but the pools aren’t even always working. Dining is subpar. Rooms are very dated and getting worse every year. I think it’s time for our family to move on from thumper pond. »