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Bewertungen von Pinnacle Hotel Harbourfront

4 out of 5
Pinnacle Hotel Harbourfront
1133 Hastings St W, Vancouver, BC

Bewertungen

8.6

Hervorragend

2569 von insgesamt 4813 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
1397 von insgesamt 4813 Gästebewertungen haben eine Bewertung von 8 - Gut" "
502 von insgesamt 4813 Gästebewertungen haben eine Bewertung von 6 - Okay" "
201 von insgesamt 4813 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
144 von insgesamt 4813 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

9.0/10

Personal & Service

8.4/10

Ausstattung

8.2/10

Zustand der Unterkunft

8.4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Oliver

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Location of the hotel is best. Hotel itself has seen better days, but was clean and staff very friendly. We would come back again
Aufenthalt von 3 Nächten im März 2024
Antwort von Hotel Management am 28. März 2024
Dear Oliver, Thank your review and feedback, it is much appreciated. We look forward to welcoming you back in the near future. Kind Regards, Mackenzie Front Office Manager

10/10 – Hervorragend

Simon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von Nick B - Night Manager am 1. Okt. 2023
Dear Simon,We are so happy you had such a nice time at our property. I hope you had time to enjoy the other amenities we have. Please join us again soon.Sincerely,Nick Burrows - Night Manager

10/10 – Hervorragend

Andrea

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Nick Burrows - Night Manager am 21. Sept. 2023
Dear Andrea,What a review! Perfect 10/10. Thank you so much for staying with us. We really appreciate you taking the time to leave this review. It looks like the city treated you well. We hope to welcome you back soon. Sincerely,Nick Burrows - Night Manager

10/10 – Hervorragend

Alexander

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tolle Lage, sichere und saubere Umgebung. Hotelzimmer bietet alles was man braucht. Bequeme Betten!
Aufenthalt von 2 Nächten im August 2023
Antwort von JP am 3. Sept. 2023
Dear Alexander ,Thank you for staying with us, and for taking the time to fill out our survey. We are happy to hear you enjoyed your experience with us.We hope to have you back again in the near future!Thank you,JPPinnacle Harbourfront Management

6/10 – Okay

Sylvie

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Jas am 5. Aug. 2023
Dear Sylvie,Thank you for choosing Pinnacle Hotels, and for your review of the hotel. We sincerely appreciate your feedback and will continue to make improvements. We look forward to welcoming you back to Pinnacle Hotels in the future. Best Regards,Jas K Assistant Front Office Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Jas am 30. Juli 2023
Dear Guest ,Thank You for choosing Pinnacle Hotels and for your 5 star review of the hotel .We are glad that we were able to go beyond your expectations. We hope to see you again in Pinnacle Hotels.Best Regards,Jas K Assistant Front Office Manager

10/10 – Hervorragend

Angela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Rundum empfehlenswert!
Wir waren eine Tag vor einer Alaska-Kreuzfahrt in der Stadt. Tolles Hotelteam, sehr hilsbereit, gute Empfehlungen. Unser Zimmer hatte Blick auf deñ Hafen - toll! Hotel super gelegen. Fahrrad- und Autoverleih direkt am Hotel. Gym und Pool gut, schöne Sonnenterrasse. Und bequem fußläufig zum Cruiseterminal. Rundum empfehlenswert!
Aufenthalt von 4 Nächten im Juli 2023
Antwort von Jatin (Assistant Front Office Manager) am 24. Juli 2023
Thank you for choosing Pinnacle Hotels, and for your review of the hotel. We are thrilled that you enjoyed your time with us including Harborview. Thank you for opting our rental services. I am glad you enjoyed our amenities and service from our team as well. We look forward to welcoming you back to Pinnacle Hotels in the near future.

8/10 – Gut

Holger, Hamburg

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Jas am 7. Mai 2023
Dear Holger,Thank you for choosing Pinnacle Hotels, and for your review of the hotel. We are thrilled that you enjoyed your time with us .We look forward to welcoming you back to Pinnacle Hotels in the future. Best Regards,Jas K Night Manager

10/10 – Hervorragend

Andreas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2022
Antwort von Ciara am 1. Okt. 2022
Dear Andreas,Thank you for choosing Pinnacle Hotels and for your review. We hope to welcome you back in the future. Warm Regards, Ciara MurphyAssistant Front Office Manager

8/10 – Gut

Barbara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im September 2022
Antwort von Director of Front Office am 18. Sept. 2022
Thank you for choosing Pinnacle Hotels, and for your review of the hotel. We are thrilled that you enjoyed your time with us. We look forward to welcoming you back to Pinnacle Hotels in the future.

8/10 – Gut

Christian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schön gelegenes 4*-Hotel an der Vancouver-Bay.
Erst nach 2-maligem Nachfragen bekamen wir ein kostenloses Upgrade (war im VIP-Package bei Buchung je nach Verfügbarkeit bereits enthalten ) mit Meerblick. Dieses Zimmer war dann ausgezeichnet. Das Hotel liegt nahe zum Cruiseterminal an der Vancouver-Bay. Das Frühstück war das Highlight unseres Aufenthalts in einem wunderbaren Raum mit Glasüberdachung.
Aufenthalt von 1 Nacht im August 2022
Antwort von Aki am 27. Aug. 2022
Dear Christian, Thank you for staying with us and taking the time to share your experience online. We are glad that you enjoyed your room, view, and our restaurant. We appreciate your feedback and are looking forward to welcoming back in the future.Kind regards,Ashok Kumar

8/10 – Gut

Ursula

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Weiterempfehlung des Hotels
Freundlicher Empfang, guter und freundlicher Service im Restaurant, geräumiges Zimmer, schöner Ausblick teils auf den Hafen. Leider 3 versch. Defekte, braucht eine technische Überholung. Teils von Zimmerservice Dame, zuvorkommend, für kurzfristig repariert. Können Hotel weiterempfehlen.
Aufenthalt von 3 Nächten im August 2022
Antwort von Aki am 28. Aug. 2022
Dear Ursula,Thank you for staying with us and taking the time to share your experience with us. We are glad to hear that you enjoyed the hotel facilities and service. We are sorry to hear that you dealt with some technical issue. Please contact us should you wish to discuss your stay with us in detail. We really appreciate your feedback and hope to welcome you back in the future.Regards,Ashok Kumar

10/10 – Hervorragend

Corinne

Aufenthalt von 2 Nächten im August 2022

10/10 – Hervorragend

Urs

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Einwandfreie Unterkunft
Aufenthalt von 1 Nacht im August 2022
Antwort von Director of Front Office am 24. Aug. 2022
Thank you for choosing Pinnacle Hotels, and for your 5 star review of the hotel. We are thrilled that you enjoyed your time with us. We look forward to welcoming you back to Pinnacle Hotels in the future. Warmest regards,Deirdre

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Der Check-in verlief schnell und einfach. Das Hotel hat eine tolle Lage. Das Parkhaus ist sehr groß und sehr gut zu erreichen. Das Frühstück in gut. Leider ist der Frühstücksbereich für ein so großes Hotel viel zu klein. Egal wann wir zum Frühstück gegangen sind es gab Wartezeiten.
Aufenthalt von 3 Nächten im Juli 2022
Antwort von Kash am 21. Juli 2022
Thank you for choosing Pinnacle Hotels, and for posting your 5 star review of the hotel. We are thrilled that you enjoyed your time with us. We look forward to welcoming you back to Pinnacle Hotels in the future.

10/10 – Hervorragend

Zich

Aufenthalt von 6 Nächten im Juni 2022

8/10 – Gut

Beate

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super Lage, Parkhaus bezahlbar und Fahrstuhl ins Hotel , sehr sicher gefühlt!
Aufenthalt von 4 Nächten im März 2022
Antwort von Aki am 21. März 2022
Thank you for choosing Pinnacle Hotels, and for your review of the hotel. We are thrilled that you enjoyed your time with us. We look forward to welcoming you back to Pinnacle Hotels in the future. Kind Regards, Ashok Kumar

8/10 – Gut

Hans Rudolf

Aufenthalt von 5 Nächten im März 2022

10/10 – Hervorragend

Antoinette

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
imposante Aussicht sehr feines Frühstück, nette Bedienung
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von Ciara am 17. Okt. 2021
Dear Antoinette, Thank you for choosing Pinnacle Hotels and for your review. We hope to welcome you back again in the future. Warm Regards, Ciara Murphy Assistant Front Office Manager

10/10 – Hervorragend

Jesteene

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Russell

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, comfortable, great buffet breakfast, perfect location for downtown Vancouver.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Jane am 27. Mai 2024
Dear Russell, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 – Hervorragend

Jeff

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Located in very close proximity to Harbour
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jane am 27. Mai 2024
Dear Jeff, Your satisfaction is our top priority, and we're so glad to learn that you thoroughly enjoyed our centralized location. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 – Hervorragend

Nancy

Mit einer Gruppe gereist
Wonderful!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jane am 27. Mai 2024
Dear Nancy, We appreciate you taking the time to share your experience. It's wonderful to know that you had a pleasant stay with us. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 – Hervorragend

Trudy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved being on the harbor near Canada Place
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jane am 27. Mai 2024
Dear Trudy, We appreciate you taking the time to share your experience. It's wonderful to know that you had a pleasant stay with us. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.

8/10 – Gut

Lisa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel but rooms are a little dated
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jane am 27. Mai 2024
Dear Lisa, Thank you for your recent stay with us and for sharing your feedback. We appreciate your kind words about our hotel. Your feedback regarding the room's appearance has been noted, and we will use it to guide our ongoing efforts to enhance our accommodations. We hope to have the opportunity to welcome you back and offer you an even more enjoyable experience in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

8/10 – Gut

Lisa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rooms are a little dated but good views and clean
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Jane am 27. Mai 2024
Dear Lisa, We appreciate you taking the time to share your experience. It's great to know that you had a pleasant stay with us. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.

8/10 – Gut

Janine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed one night here and while it was pricy (I mean, it’s Vancouver…), it was a nice place to stay. We were able to walk to most areas with ease including Stanley Park, Gastown, etc…. Had a fabulous lunch at this property as well!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jane am 27. Mai 2024
Dear Janine, Your positive feedback means a lot to us! We're delighted that you enjoyed your stay, and we look forward to providing you with another memorable experience in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

8/10 – Gut

Milagros

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything is Closeby.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jane am 27. Mai 2024
Dear Milagros, It was a pleasure to have you as our guest, and we're thrilled to learn that you enjoyed our location. Thank you for your review, and we hope to have the opportunity to host you again soon.Warm regards, Jane Pham, Assistant Front Office Manager.

6/10 – Okay

Jacqueline

Mit dem Partner gereist
Gut: Personal & Service
Was good for location and convenience but not sure how old the carpet was. Needs an update.
Aufenthalt von 5 Nächten im Mai 2024

10/10 – Hervorragend

Nancy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Restaurant on premises. Walk to even better restaurants. Bus pick up out front. Easy taxi access.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jane am 27. Mai 2024
Dear Nancy, Your positive feedback means a lot to us! We're delighted that you enjoyed your stay, and we look forward to providing you with another memorable experience in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

2/10 – Ungenügend

Anandi

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jane am 27. Mai 2024
Dear Anandi, Thank you for taking the time to share your feedback with us. We are truly concerned to hear that your experience did not meet your expectations. Your comments are invaluable to us, and we will use them to address any areas of concern and improve our services. If you would like to share more details about your stay, please feel free to reach out to us directly. We sincerely hope for the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

8/10 – Gut

Bhaveshkumar, Edmonton

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to most attractions, quite and nice place to stay.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Jane am 27. Mai 2024
Dear Bhaveshkumar,We appreciate you taking the time to share your experience. It's wonderful to know that you had a pleasant stay with us. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.

6/10 – Okay

CHRISTINA MARIE

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jane am 27. Mai 2024
Dear Christina, Thank you for sharing your feedback with us. We appreciate your rating and would love to hear more about your experience to better understand how we can improve. Please feel free to reach out to us directly with any additional comments or concerns. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 – Hervorragend

Tiana

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent stay
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Jane am 27. Mai 2024
Dear Tiana, Thank you for sharing your positive experience! We're thrilled that we could contribute to making your stay enjoyable. We can't wait to have the pleasure of serving you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 – Hervorragend

Pathmanathan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Jane am 27. Mai 2024
Dear Pathmanathan,Thank you for your glowing review! We're thrilled that you had a great experience during your time here. We'll continue to strive for excellence and hope to see you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.

8/10 – Gut

Elaine

Gut: Sauberkeit, Personal & Service und Ausstattung
The hotel is around 10 minutes walk to the train station and is located in a quiet neighborhood. Walking distance to Vancouver downtown. The building is old but the room is clean. Staffs are helpful.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Elizabeth

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place to stay, loved it. Great restaurant and staff. Very clean.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jane am 27. Mai 2024
Dear Elizabeth, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.

8/10 – Gut

MONICA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Great location but the room needs some updating. We enjoyed the amazing harbor views from our room and the proximity to the sea wall. Unfortunately, we will not be returning to this hotel as my husband’s back pain started again after one night’s sleep; the beds were too soft and did not provide enough support. Perhaps the beds are too old? Once this issue is fixed, we would not hesitate to come back.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to cruise terminal
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jane am 27. Mai 2024
Dear David, Thank you for choosing to stay with us and for sharing your positive feedback. We are delighted to hear that you enjoyed our convenient proximity to the cruise terminal. Providing our guests with a convenient and comfortable stay is always our top priority. We look forward to welcoming you back for another excellent visit!Warm regards, Jane Pham, Assistant Front Office Manager.

6/10 – Okay

Alece

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The jacuzzi was extremely dirty. Even after reporting this people continued to use it because management didn’t shut it down. I have pictures I need to share to Google.
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Donna

Gut: Ausstattung
The view of Coal Harbour is worth the stay all by itself but the staff and service is efficient and generous in their caring
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jane am 27. Mai 2024
Dear Donna, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 – Hervorragend

Flavio

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a pool and hot tub as well.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jane am 27. Mai 2024
Dear Flavio, Thank you for your glowing review! We're thrilled that you had a great experience during your time here. We'll continue to strive for excellence and hope to see you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 – Hervorragend

Andrzej

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I highly recommend this hotel.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 25. Mai 2024
Dear Andrzej,Thank you for staying with us, and for taking the time to fill out our survey. We are happy to hear you enjoyed your experience with us.We hope to have you back again in the near future!Thank you,JP

10/10 – Hervorragend

MHD Anas

Gut: Sauberkeit
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Michelle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy walk to Stanley park.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 23. Mai 2024
Dear Michelle,Thank you for staying with us, and for taking the time to fill out our survey. We are happy to hear you enjoyed your experience with us.We hope to have you back again in the near future!Thank you,JP

8/10 – Gut

Glenn

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Location for what we needed
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Nick Burrows - Assistant Front Office Manager am 24. Mai 2024
Dear Glenn,Thank you so much for staying with us and complimenting our location. We hope to welcome you back soon to enjoy the Harbourside even more. Sincerely,Nick Burrows - Assistant Front Office Manager

8/10 – Gut

Barbara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good location close to the harbor. Nice mall for shopping. Price was acceptable. Clean, comfortable rooms, Friendly staff.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 23. Mai 2024
Dear Barbara,Thank you for staying with us, and for taking the time to fill out our survey. We are happy to hear you enjoyed your experience with us.We hope to have you back again in the near future!Thank you,JP

10/10 – Hervorragend

Reynaldo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
When we arrive the main lobby is full of luggage and hard to walk around it. Location of luggage receiving area should not be on the main lobby and luck of handicap ramp to walk up to check in office. They should look on this issue.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nick Burrows - Assistant Front Office Manager am 24. Mai 2024
Dear Reynaldo,Thank you for staying with us during your time in Vancouver. We appreciate your feedback about the luggage location, we will be finding a solution immediately. In terms of accessibility we actually do have an elevator exclusively for access from lower lobby to upper lobby. We hope to welcome you back soon. Sincerely,Nick Burrows - Assistant Front Office Manager

10/10 – Hervorragend

David, Placerville

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a fabulous place to stay before our cruise. The room had a wonderful view of the harbor. The restaurant was delicious. Staff was friendly.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nick Burrows - Assistant Front Office Manager am 24. Mai 2024
Dear David,We appreciate you leaving such a kind and generous review about your stay with us. We hope you had an amazing cruise with even more good reviews. See you next time for another good meal.Sincerely,Nick Burrows - Assistant Front Office Manager

4/10 – Schlecht

Eray

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The hotel has no features other than its location. If you come across Ms. Sehnaz, who is in charge of the reception, she will either do her job wrong or treat you sullenly. The hotel is quite old and crowded. The doors in the rooms do not close and the ventilation system smells very bad. I stayed twice, but never again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nick Burrows - Assistant Front Office Manager am 24. Mai 2024
Dear Eray,Thank you so much for staying with us. We appreciate you taking the time to leave this review. We value your feedback about your front desk experience and will be treating this seriously. We will also will be looking into the doors in your room not closing and we sincerely apologize for any lack of security you felt during your stay. We hope to do better for you on your next visit. Sincerely,Nick Burrows - Assistant Front Office Manager