On the positive side the apartment was clean, bright, quiet, spacious, & in a GREAT location! Booking & payment was easy. On the negative side it was difficult to find. The "address" we had was the district and not the apartment number. Make sure you have access to your email with Google map access. I called the rental company several times (7pm) and used our messaging string to notify that we could NOT FIND the apartment. They responded 15 hrs later. I never knew the name of the person who I was in contact with. We finally found the place by trialing the access codes on doors. There is no lift so there is quite a lot of stairs to climb, typical for Europe. One of the bedrooms was missing a painting over the headboard, a lamp shade was bent forward, the headboard material is flaking off, and the tri-fold glass on the bathtub shower let water leak onto the floor causing us to use our towels to mop it up. Kitchen - no coffee pot/espresso machine, no dish soap (we used a bar of bath soap on the kitchen sponge, no wine glasses, no laundry soap. Granted, these things are not listed in the amenities but it seems that having an espresso/coffee machine, wine glasses, dish soap and a couple pods of laundry soap would be appropriate. There was an electric kettle that I reported did not work and the company stated it's not included and someone must have left it there. I did notify the company (again, I never had a name)on arrival that the lamp was bent and the painting was missing in the bedroom but they did not respond to that. The pillows were flat and hard and we used our down coats to stuff inside the cases to make them softer. For all of theses reasons I regretfully provided my score.