Hotel Ville de Mumtaz

« The property looks nice at first glance, but unfortunately it is not maintained well. It was impossible to reach the staff, as no one answered the phone calls. The toilet seats were loose, and the bidet water pressure was extremely weak. Overall, the stay did not meet my expectations, and I was disappointed with the level of maintenance and service. I would not recommend this property unless these issues are addressed. »

« There was no toilet paper or toiletries in the bathroom. Towels were not that clean . »

« Staff is very nice and helpful, but the place itself is not satisfactory. They need to invest in keeping the place clean, and updated. It has a funky smell all over. »

« Staff was very help full, restroom and beds , needs to upgrade , very low standard the price was charged,we stayed in saudia , at Marriott Makkah , Shaza at madina and we were expecting five star , because this hotel was build long time ago but rooms need up grade, next door room can hear all notices late nite disturbing rest and sleep, but any way our family enjoyed breakfast and enjoyed stay and we will come again Insha Alah. PS Front desk staff were outstanding ,raja Z (U S A) »

« Worst stay ever. I was bitten by mosquitoes in the room. Imagine that in May heat they had exquisite mosquitoes! Breakfast was terrible although staff member did being me some fried eggs on demand, Thank God. Staff especially at the reception ( person named musawar) was especially rude. Told me a rule three times over including calling me to know my personal phone nber. Really made me feel guilty without me breaking any of hotel rules. Overall bad and terrible experience... »

« Communication online was good.Air conditioning wasn't working in the first room had to change the room.Toilet was not clean ,sheets were dirty after many attempts one clean pillow and duvet was provided.Location was good but due to lack of staff hotel looks and feels neglected.Overall won't recommend or stay again had to move out for few days during my 7 day stay.Pretty disappointed but can't complain about the staff on the door and some room service staff were good. However reception desk...

« Awesome hotel 10/10 »

« Clean room, great staff and well located »