2/10 – Ungenügend
Alyson J., Longueuil
15. Dez. 2025
Verbesserungswürdig: Sauberkeit
The property was clearly not in a condition fit to be rented upon our arrival. The towels were dirty, to the point where I had no choice but to dry myself with a stained towel. A prepaid activity had to be cancelled because the host informed us that clean towels would be delivered at 3:00 PM, which ultimately arrived 1 hour and 30 minutes late.The microwave was not installed where it was shown in the photos, further proving that the listing does not match the actual property. There was a broken chair, and towels were hanging on a rack in the laundry room, apparently because the dryer was not functioning. Despite this, the towels were still dirty. Additionally, a cabinet door that was not installed was simply placed in the laundry room, which is unacceptable for a property advertised as ready for guests.The host offered to check whether we could be relocated, claiming that all other units were fully booked, which turned out to be false after verification. The cleaning staff gave contradictory statements: first stating they could not recall when the last cleaning took place, then saying it was not them who cleaned the unit, and later admitting that the host had multiple available properties at the time of our stay.The photos were highly misleading and did not reflect the true condition of the property. The insulation was extremely poor, the unit was very cold, and it is evident that heavy photo editing had been done. There was also visible mold around the entire bathtub....
Alyson J.
Aufenthalt von 4 Nächten im Dezember 2025