Hi Stephen,We sincerely apologizefor any inconvenience or discomfort you experienced during your stay with us. Your feedback is invaluable, and we take it seriously. We strive to provide a clean and welcoming environment for all our guests, and it is disheartening to hear that we fell short of your expectations. Rest assured, we are taking immediate steps to address any issues mentioned in your review to ensure a more pleasant experience to future guests,If you would like to discuss your concerns further please do not hesitate to reach out. Your satisfaction is our top priority and we appreciate the opportunity to improveWarm Regards,Riza Mercado

Dear Terry,We apologize for any inconvenience caused by the unavailability of the government rate during your recent stay. We understand the importance of providing competitive rates for our valued government employees, and we regret any frustration this may have caused.Please know that the rates offered through third party online booking platforms are often predetermined and may not always align with our internal promotions or discounts. However, we appreciate your service and loyalty, and we will strive to better communicate our available rates and discounts in the future.If there is anything else we can assist you with or if you have any further questions, please do not hesitate to contact us. We hope to have the opportunity to welcome you back under more favorable circumstances in the future.Sincerely,Riza Mercado

Dear VikkimThank you so much for taking the time to share your feedback with us. We greatly appreciate your kind comment about the cleanliness and tranquility of your room during your stay with us. Providing a peaceful and comfortable environment for our guests is always our top priority, and we are delighted to hear that we meet your expectations in this regard. Your positive feedback serves as a great encouragement to our team, and we will continue to strive for excellence in all aspects of our service. If ever you find yourself in the area again, we would be honored to welcome you back for another enjoyable stay.Warm regards,Riza Mercado

Dear Tanimura,Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel to be a good place and that you were pleased with the cleanliness of both your room and our breakfast area. Your satisfaction is our utmost priority, and we are thrilled that we are able to meet your expectations in these areas.We understand that our location may not have been as convenient for you as you had hoped, and we sincerely apologize for any inconvenience this may have caused, We appreciate your feedback as it helps us identify certain areas for improvement and ensure a more seamless experience for all our guests.Should your travels bring you back to the area, we would be grateful for the opportunity to welcome you again and provide you with an even more enjoyable stay.Warm Regards,Riza Mercado

Dear Roger,Thank you so much for taking the time to share your wonderful review. We're thrilled to hear that you had a pleasant experience during your stay with us. We look forward to welcoming you back soon for another fantastic day!Warm Regards,Riza Marie MercadoGM

Thank you for the kind rating.I do hope that you had a wonderful time in Yellowknife and were able to experience the Northern Lights.Thank you for staying with us.

Good Day HelenThank you for your wonderful comments and we are happy that it appears you had a great stay.We do hope you stay with us in the future and it is just as positive.Have a wonderful day and thank you.

Good Day SergeiI am sorry that you were over charged on your reservation. At times the online 3rd party booking portal and our system differ in rates, We will immediately refund to your card 8.76I am also sorry if the delivery of the message for departure on the 10th was a bit brash. We do have a procedure to call all rooms at 11am to let them know check out time is 11am as we do need to enter the rooms to clean and prepare for the next guest.I will speak with the front desk agent that was on duty that day to go over her delivery method to our customers.I thank you for bringing both of these issues to me.

Good Afternoon.WOW !!! Thank you so much for the wonderful rating.We certainly appreciate you staying with us.Have a very wonderful holiday season.

Good Day AnthonyThank you so much for taking the time to review us.I hope you enjoyed your stay with us.Have a very wonderful holiday season

Good Day LisaWe thank you for staying with us and are happy that you enjoy the location when you do.We have slowly been making upgrades to the building but sadly there are only a few that our guests might notice. This year we have put in brand new picture headboards, a new guest washer and dryer, as well as new access points throughout the building to increase the disruption and increase the speed for the guest Wi-Fi. Unfortunately the remainder has been on items that our guest will not see. I do appreciate all comments on the capital items and improvements that need to be done, as it is you our guests that can tell us best. We are trying to find a solution for the shower pressure in the building.We do appreciate you kind score and I will ensure to put the remainder of the items on my list for consideration.Have a wonderful holiday and thank you

Thank you for the very kind rating and I am sorry that no one directed you to the other eating facilities in the area, There are quite a few all within about a 6 min. walk from us. If you are every back in Yellowknife, we will be happy to give you directions to them all.

Good Day PaulinaI am so sorry that you did not enjoy your stay with us.We appreciate you letting us know, I hope the next time you are in town we can sit down and chat about your experience and what made you unhappy.Thank you and once again I apologise.

Hi LisaThank you for mentioning this to me.I am sorry about the water pressure and we have reached out for help in this matter.The toilet and plug in this room has been repaired.Have a wonderful holiday.