Villa, 3 Schlafzimmer, eigener Pool, Meerblick | Terrasse/Patio
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Bewertungen von Sofitel Bahrain Zallaq Thalassa Sea & Spa

5 out of 5
Sofitel Bahrain Zallaq Thalassa Sea & Spa
105 Zallaq Highway, Building 2015, Block 1055, Zallaq

Bewertungen

8.8

Hervorragend

266 von insgesamt 448 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
111 von insgesamt 448 Gästebewertungen haben eine Bewertung von 8 - Gut" "
37 von insgesamt 448 Gästebewertungen haben eine Bewertung von 6 - Okay" "
19 von insgesamt 448 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
15 von insgesamt 448 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.0/10

Sauberkeit

8.8/10

Personal & Service

8.4/10

Ausstattung

9.0/10

Zustand der Unterkunft

8.8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was just great. Everything was just great. Everything was just great.
Aufenthalt von 4 Nächten im August 2019
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 20. Aug. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. I was extremely happy and it was rewarding to read that you appreciated your experience with us. Once again I would like to thank you for your comments on behalf of all of my team. And with this in mind, we hope to welcome you back soon. Warmest regards, Nicolas Vucher-Bondet Director of Revenue

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 10 Nächten im Juli 2019
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 12. Aug. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. I was extremely happy and it was rewarding to read that you appreciated your experience with us. Once again I would like to thank you for your comments on behalf of all of my team. And with this in mind, we hope to welcome you back soon. Warmest regards, Nicolas Vucher-Bondet Director of Revenue

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr schönes Hotel, prima Service
Das Hotel Sofitel verfügt über sehr schöne saubere große Zimmer mit einem ausgezeichneten Zimmerservice. Das Frühstück u der Frühstücksservice sind ebenfalls großartig. Pool und Fitness sind prima, die Leistungen des Beauty Salons und Spas sind leider für Europäer verhältnismäßig teuer. Sehr schade! Der Strand ist sehr sauber, der abgegrenzte Schwimmbereich am Meer ist eher klein. Die Liegen am Meer und Pool bräuchten zum Teil neue Kissen. Das Abendessen am Buffet hat insbesondere wegen der vielfaltigen Desserts meine Kinder begeistert, aber auch die Vorspeisen und Hauptspeisen sind lecker. Das Personal ist durchweg extrem freundlich und hilfsbereit. Ich empfehle dieses Hotel sehr gerne weiter.
Aufenthalt von 7 Nächten im März 2018
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 3. Apr. 2018
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. We are delighted to read your review; it gives us great pleasure to know that you enjoyed our facilities. Your points of improvement concerning our service are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future. We look forward to welcoming you back, Warm Regards

10/10 – Hervorragend

Uwe, Köln

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Geheimtipp am Persischen Golf
Wir waren über den Jahreswechsel da und im Gegensatz zu Dubai/Abu Dhabi war es nicht so brechend voll. Im Wesentlichen trafen wir Gäste aus den Nachbarstaaten an sowie Amerikaner/Europäer, die in Saudi Arabien ihrem Job nachgingen (keine deutschen Pauschaltouristen). Vom Klima bis zum Hotel war alles super, wenn es ein Haar in der Suppe gab - dann, das die Unterkunft etwas abgelegen ist und zum Shoppen eine Taxi (ca. 20 Min.) bemüht werden musste.

10/10 – Hervorragend

TB, Bayern

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
tolles Ambiente
direkt am Strand, tolles Ambiente, ausgezeichnete Restaurants und super Service - immer wieder gerne !

10/10 – Hervorragend

Michèle, Luxemburg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hübsches, luxuriöse, freundliches Hotel
Wir waren für 5 Tage in diesem Hotel und kann es nur weiterempfehlen. Von vorne bis hinten war alles Perfekt. Super netter Service, immer hilfsbereit und freundlich. Schickes, luxuriöse Hotel mit eigenem schönen ruhigen Strand und einer schöner Poollandschaft. Ich als Frau habe mich sehr wohl und nie bedrängt gefühlt, würde ohne Bedenken alleine ein paar Tage Urlaub dort verbringen, was man nicht von vielen Hotels sagen kann. Das Essen war immer frisch zubereitet und richtig köstlich, die Desserts unbeschreiblich gut. In Allem war alles von Frühstück bis Abendessen sehr lecker, egal in welchem Restaurant man gegessen hat. Der einzige kleine Negativpunkt ist, dass man alles auf die Zimmernummer schreiben lässt und wir hatten das Problem, dass jemand seine Zimmernummer so unleserlich geschrieben hatte, dass wir das auf der Rechnung hatten :-/ ABER gleich als wir das bemerkten und uns beschwert hatten wurde das Problem gleich freundlich gelöst. Für mich waren es richtige entspannte Tage und würde immer wieder zurückfahren.

10/10 – Hervorragend

Rowena

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff are wonderful!! So welcoming! The Italian and Greek restaurants were lovely.. especially the Greek restaurant that had live music and dancing!!
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Guest Experience Manager am 14. Mai 2024
Dear Ms. Rowena,Thank you for your fantastic feedback! We're thrilled to hear that you had a wonderful experience with our staff and enjoyed the dining options and entertainment. We look forward to welcoming you back for another memorable stay.Sincerely,

10/10 – Hervorragend

Luis, AlKhobar

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Rooms are very nice and clean
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Experience Team am 25. März 2024
Thank you for sharing your 5-star ratings.

6/10 – Okay

Victoria

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Hotel is in a lovely setting on the beach but is masquerading as a 5 star hotel. We were staying as a family for a winter sun break, whilst we were there the hotel was hosting a big wedding over many days. The noise level from this was completely unacceptable on many occasions (stacks of speakers and very loud music), public areas of the hotel monopolised, set up taking place at night causing sleep disturbance and hotel staff generally prioritising the wedding. Mattresses on Sun loungers were shabby as were many pool towels. No service at pool bar. Service at Breakfast very hit and miss. Friday brunch also very loud, disturbing attempts at relaxing by the pool. Really feels like the hotel prioritises making money over guest satisfaction. Club Millesime was good, great service from Hanna and Michelle.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Guest Experience Manager am 14. Jan. 2024
Dear Mrs. Boneham,Thank you for taking the time to share your feedback with us. We are truly disappointed to hear about the challenges you encountered during your stay with us. Please accept our sincere apologies for the disturbances caused by the wedding event and the shortcomings in service and amenities.We take your comments seriously and will address each of the issues you've raised with our Management team to ensure that necessary improvements are made. We strive to provide an exceptional experience for all our guests, and it is disheartening to learn that we fell short of your expectations.On a positive note, we are delighted to hear that you had a pleasant experience at Club Millesime and received great service from Hanna and Michelle. We will be sure to share your kind words with them.We sincerely appreciate your valuable feedback, and we hope for the opportunity to welcome you back in the future for a more satisfying experience.Sincerely,

10/10 – Hervorragend

Nima

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 6. Feb. 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

8/10 – Gut

JOANNA, Shropshire

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We stay at this hotel every October. This year we noticed a big difference and not in a good way. Every day we had to ask for towels as they’d clean the room and then not leave any towels. We’d then be given 2 towels for 4 of us! Not a major issue but inconvenient having to constantly ask and wait for them to be brought to us. Also, things in the room didn’t work (hair dryer and shaving socket). There was a wedding during our stay, again this isn’t a problem as it quite nice watching what’s going on but the set up took away a section of the pool area and the DJ and music were ridiculously loud, not very relaxing for guests who weren’t part of the wedding. It won’t put us off staying again as we love the area but the standards do need to be improved.
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Guest Experience Manager am 7. Nov. 2023
Dear Mrs. Dorsett,Thank you for your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced during your visit. Rest assured, we take your comments seriously and will address these issues to improve our services.Moreover, we apologize for any inconvenience caused by the loud music during the wedding event. We understand that this disrupted the peaceful atmosphere for guests who were not part of the celebration. We appreciate your understanding and patience.Your satisfaction is important to us, and please be assured that we will review our procedures to minimize any disturbances in the future.We hope to have the opportunity to welcome you back again and provide you with an improved experience.Sincerely,

10/10 – Hervorragend

Ali

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good place
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 26. Okt. 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 – Hervorragend

Chase

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love the property. Feels like a resort. Perfect weekend get away…. But be prepared to spend some $$$$
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 17. Okt. 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our resort facilities and ambiance. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 – Hervorragend

Jason

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing hotel properties with 5 Star treatment
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 17. Okt. 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our resort facilities and service quality.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 – Hervorragend

Yasser

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent stay and facilities
It was a fantastic facilities and stay, enjoyed the atmosphere, and staff, however, the rooms were not very clean, also noted some blood sports on bed sheets
Aufenthalt von 2 Nächten im September 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 26. Sept. 2023
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. We are delighted to read your review; it gives us great pleasure to know that you enjoyed our facilities.Your points of improvement are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future.We look forward to welcoming you back,Warm Regards

6/10 – Okay

Subheyah

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 5 Nächten im September 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 15. Sept. 2023
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. It gives us great pleasure to know that you enjoyed our facilities. Your points of improvement are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future.We look forward to welcoming you back,Warm Regards

10/10 – Hervorragend

Naser

Aufenthalt von 1 Nacht im August 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 6. Sept. 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 – Hervorragend

FAHAD

Aufenthalt von 1 Nacht im September 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 5. Sept. 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 – Hervorragend

Mohammed

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 22. Aug. 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 – Hervorragend

Mohammed

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent
Aufenthalt von 1 Nacht im August 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 18. Aug. 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 – Hervorragend

MOHAMMED

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 10. Juli 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 – Hervorragend

Abdullah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 8. Juli 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 – Hervorragend

Abdullah

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 7. Juli 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

2/10 – Ungenügend

FAISAL

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The treatment at the reception was bad arrived at eight evening The reception man said wate the room not ready The room sevice workers were Disgusting
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 21. Juni 2023
Dear Guest,Thank you for taking the time to share your feedback.While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 – Hervorragend

Jayesh Kalyan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I would highly recommend this place, it's an amazing hotel with amazing staff. Will visit again
Aufenthalt von 7 Nächten im Mai 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 5. Juni 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our resort facilities and service quality. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

4/10 – Schlecht

Armen, Al Khobar

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Personal & Service
We stayed at SOFITEL as a family and we unfortunately experienced several hiccups: -We had clearly booked a room for 4 people, yet the room did not have enough beds to accommodate us all. We were given a cot, which was barely fit for our 2 year old, and we were CLEARLY told by the hotel staff, that they expect us to accommodate our 5 year old in our bed in a rude manner. With no efforts whatsoever in making a bed available for him. -We were told we were upgraded, yet the room simply matched our booking. -The lifeguards by the kids' pool were constantly using their phones and wearing earphones, raising great concerns for our kids' safety. -We asked for beach towels, which came about an hour late. This made it quite inconvenient for us to make sure our kids were not freezing when they came out of water. -Inside the room, the light on top of the toilet mirror loosened and fell on my wife's head. We called the reception, they sent a technician to fix it, who also left the toilet in great mess afterwards. -On a peak, Eid break, the resort had chosen to use very toxic paint to paint and maintain the roads leading to the pools. -Worst part of all was, upon checkout we discussed all our concerns with the Guest Relations officer on April 27th, whose simple answer was to us: I am not aware of all this, and I will have to investigate. It is quite sad that the resort's beauty does not match its terrible service, and that we truly did not get value for our money.
Aufenthalt von 3 Nächten im April 2023
Antwort von Guest Experience Manager am 2. Mai 2023
Dear Mr. & Mrs. Arevian,We deeply regret to hear about your experience during your stay with us. Whilst an apology with regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity.We certainly empathize with the points you mentioned in your review. Please be assured that all the points you highlighted have been taken on board, a review of the relevant processes has been undertaken and the necessary corrective measures and actions have been implemented to avoid any recurrence of such issues.We hope that you will give us another opportunity to better serve you in the future.On behalf of the Management.Sincerely,Guest Experience Manager

10/10 – Hervorragend

Mohammed

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 27. Apr. 2023
Dear Valued Guest,We very much appreciate your review regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

2/10 – Ungenügend

Bader

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
No upgrade
Aufenthalt von 1 Nacht im April 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 25. Apr. 2023
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Kiva ja hieno hotelli. Sijainti on aika kaukana palveluista. Hotelli sopii hyvin lapsille, koska leikkipaikkoja paljon ja lasten hoitajat todella mukavia.
Aufenthalt von 6 Nächten im April 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 22. Apr. 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our children facilities.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards,

8/10 – Gut

Julia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice visit
Family with 2 small children. (+) Kids club was very good, as was the splash park. Hotel was very pretty and pristine. Room was nice. Breakfast was good, though the service was friendly but slow. (-) Hotel towel system was very wasteful which given Sofitels general environmental concern was surprising.
Aufenthalt von 4 Nächten im April 2023
Antwort von Guest Experience Team am 13. Apr. 2023
Dear Ms. Julia,Thank you for posting your review following your recent stay at Sofitel Bahrain. We are delighted to receive your feedback; it gives us great pleasure to know that you enjoyed our facilities, breakfast, and the hospitality of our staff.Your points of improvement are highly appreciated and will be discussed in depth with our Management to better serve our valuable guests in the future.We hope to welcome you back again in the near future.Sincerely,

10/10 – Hervorragend

manei

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
شكر خاص لموظفة الاستقبال اروى لحسن الاستقبال ووكرم الضيافة
Aufenthalt von 1 Nacht im März 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 11. März 2023
بعد التحیةنشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة.نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق السوفتيل الزلاق لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم.إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرىمع خالص الشكر و التقدير

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 12. Feb. 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 – Hervorragend

Artsuz

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We enjoyed this property and everything was perfect
Aufenthalt von 4 Nächten im Januar 2023
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 29. Jan. 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 – Hervorragend

Zuhair

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2023
Antwort von Guest Experience Team am 22. Jan. 2023
Thank you for sharing your ratings.We hope to have the pleasure to welcome you back again for another Magnifique experience.Sincerely,

10/10 – Hervorragend

KATHY

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean safe beautiful
Antwort von Guest Experience Team am 22. Jan. 2023
Dear Ms. Li,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular the overall security and cleanliness of the hotel. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards,

6/10 – Okay

Enrico

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 7 Nächten im Dezember 2022
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 8. Jan. 2023
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. We are delighted to read your review; it gives us great pleasure to know that you enjoyed our facilities.Your points of improvement concerning our service are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future.We look forward to welcoming you back,Warm Regards

10/10 – Hervorragend

Scott

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Christmas Day 2022
Stayed overnight following Christmas Day Brunch, great experiance and atmosphere, enjoyed by the whole family.
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Guest Experience Manager am 7. Nov. 2023
Dear Mr. Scott,Thank you for sharing your Christmas experience with us! We're thrilled to hear that you and your family enjoyed the atmosphere and had a great time following the Christmas Day Brunch. Creating memorable experiences for our guests during the holiday season is our top priority, and we're glad we could deliver. We look forward to welcoming you and your family back for another wonderful Christmas celebration. Sincerely,

2/10 – Ungenügend

Ayesha, Norfolk

Mit dem Partner gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I was highly disappointed as the quality of the hotel was not what I expect of a Sofitel brand. The reception staff was very lovely but the rest not so much. The room I checked into had a dirty tub (hair, rust stains, dirt rig on tub). The staff took over one hour to arrange for another "upgraded room" to only give me a room that was not ready, with a significantly smaller patio, and a not so equivalent view. This "upgrade" was more like a downgrade. I was placed into my old room and settled on having the maids come clean. To my surprise when they ran the water brown rusted water came out. I was disgusted and needless to say I did not take a bath. This process caused me a 2 hr delay making me significantly late to a concert I was attending in the area. With food service, I had not-so-stellar service. In one order my food was cold, second order requested no mayo (because in Bahrain they put mayo on everything) my BBQ burger came back plain with no BBQ sauce! Next morning I ordered the anti-aging breakfast among other items. Welp I got no anti-aging breakfast but sure did get the bill. At this point, I was over it, and continued with my spa appointment which was superb! After my spa appointment, I wanted to check out as soon as possible and return home. Unfortunately, it took about one hour for them to correct my bill and refund me for the breakfast I did not receive. Also, my room had some visible wear and tear. In summary, keep the spa, but throw the hotel away!
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 16. Dez. 2022
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 – Hervorragend

Habib

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2022
Antwort von Guest Experience Team am 25. Nov. 2022
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our staff friendliness and resort facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards,

10/10 – Hervorragend

Fathy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel Friendly stuff Nice beach
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 14. Okt. 2022
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our staff friendliness and resort facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 – Hervorragend

Karim

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff need more training on treating guests with more respect
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 10. Okt. 2022
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 – Hervorragend

Talal, Springfield Gardens

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like the beach and the pool area in this hotel
Aufenthalt von 2 Nächten im September 2022
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 6. Okt. 2022
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our beach and pool ambiance.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

8/10 – Gut

assaf

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
فندق واسع ونظيف ومناس للعوائل
Aufenthalt von 2 Nächten im September 2022
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 26. Sept. 2022
بعد التحیةنشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة.نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق السوفتيل الزلاق لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم.إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرىمع خالص الشكر و التقدير

8/10 – Gut

Rawan

Aufenthalt von 2 Nächten im September 2022

2/10 – Ungenügend

Fathy

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
I’m not taken the upgrade for my poking same like informed me & I have access to lounge and after that the reception tell me that bay mistake your poking is not included? I was so sad Abou that
Aufenthalt von 1 Nacht im September 2022
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 10. Okt. 2022
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

4/10 – Schlecht

Mohammed

Verbesserungswürdig: Personal & Service
They refused to upgrade me. Also, the hotel is far from everything which gives advantage to the hotel to make everything very expensive. I will never stay there again.
Aufenthalt von 1 Nacht im August 2022
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 1. Sept. 2022
Dear Guest,Thank you for taking the time to share your feedback.While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 – Gut

Mohammed

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
اقامه منتازه انصح بالمنتجع صراحتا البحر حلو ونظيف و المسبح كذلك ملاحظة بسيطه الشرشف ليس نظيف
Aufenthalt von 2 Nächten im August 2022
Antwort von Guest Experience Team am 30. Aug. 2022
نشكركم على إيجاد الوقت لتخبرنا عن تجربتكم فى فندقنا.لكننا نود أن نفیدكم بأننا نسعى جاھدين لتوفیر خدمة ممیزة لكل ضیف وبالتالى ملاحظتكم مھمة جدا لنا. من ھنا نود أن نعلمكم بأننا نتخذ كافة التدابیر المناسبة لمعالجة المشاكل، بل محاولة منعھا قبل حدوثھانحن نقدر إھتمامكم و نطلب من سیادتكم اتاحتنا فرصة أخرى لكى نقدم لكم خدمة أحسن فى المستقبل القريبمع خالص الشكر و التقدير

10/10 – Hervorragend

Ahmad

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
كانت تجربة قصيرة لليلة واحدة الاستقبال ممتاز والغرفة نظيفة ولكن السعر مبالغ فيه جدا
Aufenthalt von 1 Nacht im August 2022
Antwort von Guest Experience Team am 30. Aug. 2022
بعد التحیة نشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة. نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق السوفتيل الزلاق لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم. إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرى مع خالص الشكر و التقدير

10/10 – Hervorragend

Saqur

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
رائع جداً
في الحقيقة منتجع رائع وطاقم فندق قمة في الاحترام وجو المنتجع مميز ولا تحتاج تخرج خارج المنتجع انصح فيه وبقوة لما يوفر من هدوء وخصوصية عالية وخدمة مميزة
Aufenthalt von 1 Nacht im August 2022

10/10 – Hervorragend

ABDULLA

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent stay .
Aufenthalt von 1 Nacht im August 2022
Antwort von Sofitel Bahrain Zallaq Thalassa Sea & Spa am 9. Aug. 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards