Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 143 avis sur 183." "
10 – Excellent
143
Note des voyageurs de 8 (Bien), d’après 30 avis sur 183." "
8 – Bien
30
Note des voyageurs de 6 (Satisfaisant), d’après 8 avis sur 183." "
6 – Satisfaisant
8
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 183." "
4 – Médiocre
0
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 183." "
2 – Horrible
2
9,6/10
Propreté
9,6/10
Personnel et service
9,2/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,6/10
Écoresponsabilité
Avis
10/10 Excellent
Bogdan
16 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay in Zermatt
Bogdan
Séjour de 4 nuits en février 2023
Réponse de Team BaseCamp le 24 févr. 2023
Thank you for the nice review! We would be happy to welcome you with us again.
10/10 Excellent
Dominique
10 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dominique
Séjour de 2 nuits en février 2023
Réponse de Team BaseCamp le 10 févr. 2023
Nous vous remercions pour votre feedback positif. Nous nous réjouissons de vous accueillir à nouveau chez nous.
10/10 Excellent
Nesrine
8 août 2022
Nesrine
Séjour de 2 nuits en mai 2022
Réponse de BaseCamp Team le 9 août 2022
Thank you for the good review! We're really happy that you were satisfied and could enjoy it to the fullest. We wish you all the best and maybe see you soon.
10/10 Excellent
Eric
10 avr. 2022
Eric
Séjour de 1 nuit en avril 2022
Réponse de Hotel BaseCamp le 11 mai 2022
Dear Eric
Thanks a lot!
Best regards
10/10 Excellent
Anne-Laure
8 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anne-Laure
Séjour de 4 nuits en janvier 2022
Réponse de Laura le 15 janv. 2022
Thanks for the great review!
Best regards from BaseCamp
10/10 Excellent
Voyageur vérifié
19 févr. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en février 2021
Réponse de Laura le 20 mars 2021
Vielen Dank für die gute Bewertung!
10/10 Excellent
Voyageur vérifié
8 sept. 2020
Voyageur vérifié
Séjour de 1 nuit en septembre 2020
Réponse de Laura le 8 sept. 2020
Danke für die gute Bewertung !
10/10 Excellent
Daniel
Voyage en groupe
7 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Daniel
Séjour de 2 nuits en août 2020
Réponse de Laura-Jane Blüthner le 13 août 2020
Thanks for the 10/10 !
We're happy to had you as our guest.
Best regards,
8/10 Bien
Voyageur vérifié
Voyage en famille
3 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Prix pas = pas de vue sur le Cervin ?
J’aime beaucoup cet hôtel, cependant, certainement à cause du prix plus bas payé, nous avons eu une chambre qui n’était pas très belle comme sur les photos. Deux ans auparavant, j’en avais une magnifique avec la vue sur le Cervin. Sinon tout va bien!
Voyageur vérifié
Séjour de 3 nuits en juillet 2020
Réponse de Laura le 3 août 2020
Good evening,
thanks for your review. We're sorry that the view of the Cervin was not like you expected, we always try our best to make the best view possible for every of our guests, but it also depends on the room type which has been booked. We hope to welcome you another time and send you best regards from BaseCamp!
10/10 Excellent
Voyageur vérifié
Voyage en famille
9 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en mars 2020
Réponse de Laura le 11 mars 2020
Thanks for the good review!
Best regards from BaseCamp
8/10 Bien
BRIGITTE
Voyage en groupe
25 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
BRIGITTE
Séjour de 1 nuit en octobre 2019
8/10 Bien
Steve
4 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chambre un peu vieille mais salle de bain rénovée et très propre
Steve
Séjour de 2 nuits en février 2019
10/10 Excellent
Voyageur vérifié
16 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Confort. Accueil. Tranquillité Qualité générale de l'hôtel
Voyageur vérifié
Séjour de 2 nuits en septembre 2018
Réponse de BaseCamp Hotel - Zermatt le 4 nov. 2018
Nous vous remercions pour votre évaluation, nous sommes ravis que vous ayez apprécié votre séjour parmi nous et nous espérons pouvoir vous accueillir à nouveau ici.
8/10 Bien
ANDRÉ
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff super atencioso e cordial, com especial referência a Jorge, um luso-brasileiro que está na Suíça há muitos anos e é simplesmente genial. Instalações confortáveis e silenciosas. Boa qualidade da cama e ótimo café da manhã. A vista do quarto (escolhi quarto com varanda para ver o Matterhorn) foi um tanto decepcionante. O hotel também fica um pouco distante do centro - especialmente para quem pretende chegar com malas. Mas eles têm transporte próprio. Em resumo, vale a pena.
ANDRÉ
Séjour de 2 nuits en avril 2024
Réponse de A sua equipa do Hotel BaseCamp le 21 mai 2024
Caro AndréObrigado pela sua avaliação. É importante para nós melhorar continuamente o nosso hotel, de modo a oferecer aos nossos hóspedes um excelente ambiente e serviço. Teremos todo o gosto em transmitir os seus comentários à nossa equipa. Ficamos satisfeitos por ter gostado da sua estadia. Teremos todo o prazer em recebê-lo novamente em breve e em ir buscá-lo à estação ferroviária. Com os melhores cumprimentos de ZermattA sua equipa do Hotel BaseCamp
10/10 Excellent
Rachel
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved this property! It had character but was also very clean. The staff was very friendly and helpful. They offer a delicious complimentary breakfast. The rooms are quiet large and had lots of room for your gear. We hope to visit this hotel again!
Rachel
Séjour de 2 nuits en mai 2024
Réponse de Your BaseCamp Hotel-Team le 21 mai 2024
Dear RachelThank you for your review. It is important to us to continuously improve our hotel in order to offer our guests an excellent ambience and service.We are pleased that you enjoyed your stay.We would be delighted to see you again. Best regards Your BaseCamp Hotel-Team
10/10 Excellent
Genalyn
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Genalyn
Séjour de 2 nuits en avril 2024
Réponse de BaseCamp Hotel-Team le 3 mai 2024
Dear GenalynThank you for your great review and for taking the time to write it. This is very important for us so that we can constantly improve ourselves and can offer our guests a good service.We would be delighted to see you again. Best regards and all the best.Your BaseCamp Hotel-Team
10/10 Excellent
Judith
Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was very roomy. We had a beautiful view of the Matterhorn from our room and lovely balcony. The breakfast was delicious. The staff were as pleasant and helpful as possible.
Judith
Séjour de 2 nuits en avril 2024
Réponse de BaseCamp Hotel-Team le 27 avr. 2024
Dear JudithThank you for your lovely feedback, which made us very happy. We are delighted that you enjoyed your stay at our hotel and the view of the Matterhorn. We look forward to welcoming you again soon. Best wishesYour BaseCamp Hotel-Team
10/10 Excellent
Urs
Voyage en famille avec de jeunes enfants, Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was excellent 👌
Urs
Séjour de 1 nuit en avril 2024
Réponse de Your Hotel BaseCamp team le 16 avr. 2024
Dear DorisThank you very much for taking the time to write a review. We are very pleased that you were satisfied. We look forward to seeing you again.
10/10 Excellent
JeanPaul
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JeanPaul
Séjour de 5 nuits en avril 2024
Réponse de BaseCamp Hotel-Team le 11 avr. 2024
Dear JeanPaulThank you for your feedback. This is important for us so that we can constantly improve. We are pleased that you enjoyed your stay and would be delighted to see you again.Best regards and all the bestYour BaseCamp Hotel-Team
10/10 Excellent
Caleb, Hartsdale
Voyage en famille, Voyage en couple
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and camplike feel. Family room easily fit four people. Great breakfast. Location is right in the heart of Zermatt. The staff were very friendly.
Caleb
Séjour de 3 nuits en mars 2024
Réponse de BaseCamp Hotel-Team le 16 mars 2024
Dear CalebThank you very much for your positive feedback. This is very important for us so that we can constantly optimise our hotel. We are pleased that you enjoyed your stay with us.We hope to see you again and wish you all the best.Kind regardsYour BaseCamp Hotel-Team
10/10 Excellent
Erika
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel staff were so nice and accommodating. Perfect view of Matterhorn from balcony and close to town.
Erika
Séjour de 3 nuits en mars 2024
Réponse de BaseCamp-Hotel Team le 12 mars 2024
Dear ErikaThank you very much your lovely feedback. We are delighted that you enjoyed your stay with us and the view of the Matterhorn.We would be delighted to welcome you back soon. Best wishes and all the bestYour BaseCamp-Hotel Team
2/10 Horrible
Austin
11 mars 2024
Austin
Séjour de 1 nuit en mars 2024
Réponse de BaseCamp Hotel-Team le 29 mars 2024
Dear AustinThank you very much for your great feedback. We hope you enjoyed your stay with us and in Zermatt. We look forward to welcoming you back soon. Best wishes and all the best. Your BaseCamp Hotel-Team
10/10 Excellent
Camellia
Voyage en groupe
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a wonderful experience! From the updated rooms, the view of the Matterhorn from our balcony, right down to the friendly front desk people. Caroline we love you! All around exceptional. We will most certainly be back!
Camellia
Séjour de 3 nuits en février 2024
Réponse de Caroline, BaseCamp Hotel le 4 mars 2024
Dear CamelliaThank you very much for your great feedback. We are happy that you enjoyed your stay with us. I really enjoyed the time with you. We look forward to welcoming you back soon. Best wishes and all the bestCaroline
10/10 Excellent
In Sop
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
In Sop
Séjour de 3 nuits en février 2024
Réponse de BaseCamp Hotel Team le 19 févr. 2024
Dear In SopThank you very much for your great feedback, which made us very happy. We are delighted that you enjoyed your stay in our hotel. We would be delighted to see you again. Best regards and all the bestYour BaseCamp Hotel Team
10/10 Excellent
Salina
Voyage en famille
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We spent 4 nights here and enjoyed every minute. The location was wonderful. We were assisted with all of our needs.
Salina
Séjour de 4 nuits en février 2024
Réponse de BaseCamp Hotel-Team le 15 févr. 2024
Dear SalinaThank you very much for your kind feedback. We are happy that you enjoyed your stay here in our hotel. We would be delighted to see you again. Best regards and all the best.Your BaseCamp Hotel-Team
10/10 Excellent
Marc, Boca Raton
Voyage en couple
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
OK , Sometimes in life things just you get those surprises that just make a trip fantastic. I was booking a Zermatt trip and I know my wife likes the fancy places from instagram and Tick Tock.. It was new years and the city was basically sold out. Basecamp had a couple rooms left and that was it city sold out...so I just went for it thinking it would be ok probably for hikers like a hostel and wed be ok . LOL we got in late they had a key at the door waiting for us I walk into the huge perfectly kept room a giant window overlooking the Matterhorn. I said to my wife is this for real. This is exactly how I pictured the perfect room on our trip to be. The bonus is the Staff is AMAZING and will help with anything you need. The Swiss breakfast in the morning perfect and the location for skiing the downtown Zermatt and apres ski couldn't be better. Now for the interesting part. The owner Richard is a world famous mountain climber and rescue climber and has decorated the rooms with his adventures from around the world the pictures are breathtaking from attop the worlds most famous mountains. Its so freaking cool, he's climbed matterhorn 270 times. Book this place . you wont be disappointed . It's so clean and well kept your think you were at a new 5 star hotel. We will be back with the family next time !!
Marc
Séjour de 4 nuits en décembre 2023
Réponse de BaseCamp Hotel-Team le 6 févr. 2024
Dear MarcThank you very much for your great feedback, which made us very happy. Our aim is to offer our guests a good standard. All our staff are committed to ensuring that you can enjoy your stay in zermatt and in our hotel to the full. We look forward to welcoming you again soon. Best regardsYour BaseCamp Hotel-Team
10/10 Excellent
Stacey
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stacey
Séjour de 4 nuits en février 2024
Réponse de BaseCamp Hotel-Team le 7 févr. 2024
Dear StaceyThank you very much for your great review. We are delighted that you enjoyed your stay with us. We look forward to seeing you again.Best wishesYour BaseCamp Hotel-Team
10/10 Excellent
Lindsey
Voyage en famille
3 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk staff made the stay amazing. Transport to and from the train station was very convenient. Area around the room was a little loud at night but the room was amazing with a Matterhorn view
Lindsey
Séjour de 2 nuits en février 2024
Réponse de BaseCamp Hotel-Team le 4 févr. 2024
Dear LindseyThank you for your kind feedback and for taking the time to do this. Thanks to your feedback, we can constantly optimise our hotel. We are delighted that you enjoyed your stay and the view of the Matternhorn.We look forward to seeing you again.Best wishes and all the bestYour BaseCamp Hotel-Team
10/10 Excellent
ALEJANDRO
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic hotel in Zermatt! As a solo traveler, I occupied a 1-person room, which was larger than I've seen in other hotels in Switzerland. The room had been recently refurbished, looked fantastic and was extremely comfortable. Very nice touches like USB-B & C chargers by the bed, free water, etc made a difference. Breakfast was very good and the service fantastic. Overall, very happy with Hotel Basecamp. Highly recommended.
ALEJANDRO
Séjour de 2 nuits en janvier 2024
Réponse de BaseCamp Hotel-Team le 2 févr. 2024
Dear AlejandroThank you for your great review and positive feedback. Continuous improvement of our hotel is important to us in order to offer our guests an excellent ambience and service. We are delighted that you enjoyed your stay in our hotel. We look forward to seeing you againBest wishesYour BaseCamp Hotel-Team
10/10 Excellent
Mohan
Voyage en famille
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excellent location and view of matterhorn from hotel
Mohan
Réponse de Emanuele Carbone le 28 janv. 2024
Dear Mohan, thank you very much for the kindly feedback. We are very happy, to see how you enjoeyd the room, room view and the location. We hope to see you again Kindest regards Your Team BaseCamp Hotel & Apartments
10/10 Excellent
Dhonna Belle
Voyage en famille
22 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Spotless, near to every thing ,great staff and service. We love our family room, so clean and great interior design . Awesome view of the Matterhorn.
Dhonna Belle
Séjour de 1 nuit en janvier 2024
Réponse de BaseCamp Hotel Team le 23 janv. 2024
Dear Dhonna Belle Thank you very much for taking the time to leave us a review. Thanks to your reviews, we are able to continuously optimise our hotel. We are delighted that you enjoyed your stay in our hotel. We look forward to seeing you again.Kind regardsYour BaseCamp Hotel Team
10/10 Excellent
Ever
13 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Increíble habitación y terraza personal de lo más amable y colaborador
Ever
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Basecamp le 13 janv. 2024
Dear Jesus,we are very happy about your positive review. Thank you for taking the time to do this. We look forward to seeing you again. All the best for you.Your BaseCamp Hotel Team
10/10 Excellent
Richard
Voyage en couple
17 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en décembre 2023
Réponse de BaseCamp Hotel-Team le 7 févr. 2024
Dear RichardThank you very much for your positive feedback. It is important to us so that we can constantly optimise our hotel. We look forward to seeing you again.Best wishesYour BaseCamp Hotel-Team
10/10 Excellent
Chengling
Voyage en famille
12 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel in a perfect location. Our room is on 2nd floor, with an amazing view of Matterhorn! I was able to see and take pictures of Matterhorn right from our balcony, before and after the sunrise.
The room is big even for 3 persons, very clean. The breakfast is great. The staffs are super nice.
Chengling
Séjour de 1 nuit en septembre 2023
Réponse de BaseCamp Team le 13 sept. 2023
Thanks for the perfect review! We're happy that you enjoyed your stay with us.
10/10 Excellent
Marcel
21 août 2023
Marcel
Séjour de 2 nuits en août 2023
Réponse de BaseCamp Team le 13 sept. 2023
Thanks for the good review!
10/10 Excellent
Effie
Voyage en famille
1 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dear Effie, Wouaw thank you for the great review!!! We're so happy that you were satisfied and could enjoy it to the fullest. We would be very happy to welcome you here again and wish you all the best in the meantime! Best regards from BaseCamp
10/10 Excellent
Le
27 juil. 2023
Le
Séjour de 2 nuits en juillet 2023
Réponse de BaseCamp Team le 4 sept. 2023
Good afternoon Le, thank you very much for the great review! We're so happy that you were satisfied and could enjoy it to the fullest. We would be very happy to welcome you here again and wish you all the best in the meantime! Best regards from BaseCamp
10/10 Excellent
Felix
15 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love the town of Zermatt. The location of the hotel was perfect with a magnificent view of the Matterhorn. I cannot say enough about the staff. The ladies at the dinning room that take care of the breakfast are friendly and accommodating. They make you eggs to order.. The housekeepers are absolutely amazing and the room is very clean. The front desk attendants were always friendly professional and always willing to help and give recommendations. When you map the hotel on Google maps go the longer way on the main road take a left at the church…the way the GPS takes you runs you into a steep hill of cobble stones not good if you are trying to roll a suitcase. I had a travel backpack but if you have a suitcase that’s a tip for you.
Felix
Séjour de 2 nuits en juillet 2023
Réponse de BaseCamp Team le 15 juil. 2023
Dear Felix,Wouaw thank you for your comment and we are delighted that you enjoyed your stay with us!We look forward to welcoming you back and wish you all the best in the meantime!Best regards from the whole BaseCamp Team
8/10 Bien
Gabriela
Voyage en famille
10 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gabriela
Séjour de 1 nuit en juillet 2023
Réponse de Team BaseCamp le 12 juil. 2023
Thank you so much for your review. We would be happy to welcome you here again and wish you all the best in the meantime! Best regards from Team BaseCamp
6/10 Satisfaisant
Alisson
21 juin 2023
Alisson
Séjour de 2 nuits en juin 2023
Réponse de Team BaseCamp le 12 juil. 2023
Dear Alisson,Thank you for the good review.We hope you could enjoy it to the fullest and we would be very happy to welcome you back with us!Best regards from Team BaseCamp
10/10 Excellent
silvana
Voyage en famille
20 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
The hotel staff were super nice and friendly. The rooms were spacious and clean. The breakfast had a great selection and the hotel was accommodating with my late check in request. Overall would recommend
silvana
Séjour de 1 nuit en juin 2023
Réponse de BaseCamp Team le 21 juin 2023
Dear Silvana,Thank you so much for the good review!We are very glad that you enjoyed your stay with us and we would be very happy to welcome you back with us very soon!We wish you all the best in the meantime and remain with our best regards!
10/10 Excellent
zu xin
19 juin 2023
zu xin
Séjour de 2 nuits en juin 2023
Réponse de Team BaseCamp le 20 juin 2023
Dear Zu Xin,Thank you so much for the good review!!We are happy that you enjoyed your stay with us and we look forward to welcome you back with us next time!Best regards from the whole Team!
10/10 Excellent
donald, lewiston
17 juin 2023
donald
Séjour de 1 nuit en juin 2023
Réponse de Team BaseCamp le 12 juil. 2023
Dear Donald,Wouaw thank you so much for the great review!We're really happy that you were satisfied and could enjoy it to the fullest. We would be happy to welcome you here again and wish you all the best in the meantime! Best regards from Team BaseCamp
10/10 Excellent
Phil
Voyage en couple
15 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was a very wonderful stay in Zermatt! We took the steep way up from the train station (there's a much more "vertically friendly" way to get up there if you walk a little further), but the unit was clean and very comfortable. Breakfast was also included and delicious!
Phil
Séjour de 2 nuits en mai 2023
Réponse de Annouk Friedli le 16 juin 2023
Good afternoon Phil! Wouaw thank you so much for the good review! We're happy that you had a good time in Zermatt and staying in BaseCamp. We wish you all the best and send best regards from the whole team!
10/10 Excellent
Pallu
13 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the views from hotel of the Matterhorn. Staff was great and they held our luggage after check out so we could spend some time in zermatt
Pallu
Séjour de 2 nuits en juin 2023
Réponse de Team BaseCamp le 16 juin 2023
Good afternoon Pallu, thanks for the great review of your stay. We're really happy that you were satisfied and could enjoy it to the fullest. We would be happy to welcome you here again and wish you all the best in the meantime! Best regards from BaseCamp
10/10 Excellent
Shin
10 juin 2023
Shin
Séjour de 1 nuit en juin 2023
Réponse de Annouk Friedli le 16 juin 2023
Good afternoon Shin! Wouaw thank you so much for the good review! We're happy that you had a good time in Zermatt and staying in BaseCamp. We wish you all the best and send best regards from the whole team!
6/10 Satisfaisant
Satpal
9 juin 2023
Les points forts : Personnel et service
Noisy
Satpal
Séjour de 1 nuit en juin 2023
Réponse de Annouk Friedli le 11 juin 2023
Dear Satpal,We thank you for the time you took to rate your stay with us and we are very sorry to read that it was noisy for you. We would be happy to welcome back with us and maybe we can do something for the noise.We wish you all the best and send best regards from the whole team!
10/10 Excellent
linda
Voyage en famille
7 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dear Linda, Wouaw thank you so much for the good review! We're happy that you had a good time in Zermatt and staying in BaseCamp. We wish you all the best and send best regards from the whole team!
6/10 Satisfaisant
Wen Bin
Voyage en famille, Voyage d’affaires
6 juin 2023
Les points forts : Personnel et service
Nice room but amenities in hotel were lacking, e.g. laundry machines, toothbrush, kettle ….
Wen Bin
Séjour de 1 nuit en juin 2023
Réponse de Annouk Friedli le 7 juin 2023
Dear Wen Bin,Thank you for taking the time to rate your stay with us.Concerning your comment about toothbrushes, we don't have to offer any as we are a 3 star hotel and it is not at all our obligation to do so. We have a laundry service, like all the other hotels, and it's not free either. As for the water heater, we many of them available but on request.We hope to be able to meet your expectations next time and wish you all the best in the meantime.Your BaseCamp Team.
8/10 Bien
RAUL
5 juin 2023
RAUL
Séjour de 2 nuits en janvier 2023
Réponse de Annouk Friedli le 7 juin 2023
Lieber Raul, vielen Dank für die gute Bewertung! Wir freuen uns sehr, dass Sie eine gute Zeit in Zermatt und im BaseCamp hatten. Wir wünschen Ihnen alles Gute und senden Ihnen liebe Grüße vom ganzen Team!