Passeig de la Muralla: Strandurlaub

Very disappointing experience – room downgrade and invoice problems We booked 3 rooms of the same category for a business trip. At check-in, the rooms provided did not match what we had booked. My room was much smaller and had no working desk. After I complained, I was moved to the correct room, but my two colleagues were told the hotel was full and had to stay in the downgraded rooms. The problems continued after check-out. We paid EUR 483.60 × 3 rooms = EUR 1,450.80, plus EUR 83.16 city tax. After contacting the hotel about the invoice, we received new invoices whose total amount was correct, but the accommodation, city tax, deposit and card payments were unnecessarily split and mixed between different invoices, making them very difficult for our company to process. I simply asked for one accommodation invoice for EUR 1,450.80 and one city-tax invoice for EUR 83.16, but unfortunately I received no further response. For a business hotel, providing the room category booked and a clear, usable invoice should be basic service. Very disappointing experience, and I would not stay here again for a business trip.

Mehrere Dinge in der Wohnung defekt oder kaputt. Dusche hat entweder sehr heißes oder sehr kaltes Wasser angegeben. Vermutlich defekter Mischer. Andere Beispiele: Handtuchhalter im Bad kaputt, Türe zum Wohnzimmer schließt nicht richtig, Sessel im Wohnzimmer gebrochen

Very nice well cleaned apartment in Barcelona downtown. Everything was honestly very good. Nothing bad to say.

Das Einchecken war schon sehr anstrengend und schwierig.Die Krönung war allerdings, dass am ersten Abend plötzlich der Hausmeister mit fremden Leuten in unserem Apartment stand.Obwohl wir nicht zu überhören waren (Fernseher und Fön waren nicht leise) standen Sie uns trotzdem gegenüber. Als Entschuldigung gab es dann einen Besuch der Managerin am nächsten Tag mit Schokolade und Keksen.Aber auch Sie war schon im Zimmer während wir kurz das Zimmer verlassen haben.Also Privatsphäre scheint etwas überbewertet zu sein. Aber genau daran sollte man definitiv arbeiten.

Very disappointing experience – room downgrade and invoice problems We booked 3 rooms of the same category for a business trip. At check-in, the rooms provided did not match what we had booked. My room was much smaller and had no working desk. After I complained, I was moved to the correct room, but my two colleagues were told the hotel was full and had to stay in the downgraded rooms. The problems continued after check-out. We paid EUR 483.60 × 3 rooms = EUR 1,450.80, plus EUR 83.16 city tax. After contacting the hotel about the invoice, we received new invoices whose total amount was correct, but the accommodation, city tax, deposit and card payments were unnecessarily split and mixed between different invoices, making them very difficult for our company to process. I simply asked for one accommodation invoice for EUR 1,450.80 and one city-tax invoice for EUR 83.16, but unfortunately I received no further response. For a business hotel, providing the room category booked and a clear, usable invoice should be basic service. Very disappointing experience, and I would not stay here again for a business trip.