Europa: Luxusurlaub

I stayed at Esplanade Zagreb Hotel for two nights and had mixed feelings about the experience, therefore 3 stars. The hotel is beautiful and historic, and several staff members were excellent. The door staff, luggage service, and breakfast team were friendly, professional, and top-class. After check-in, I requested a room change due to significant street noise. The staff was helpful, and the second room was indeed much quieter. However, although I was told it was the same Superior category with the same bed type, the room felt noticeably smaller and less luxurious. Unlike the first room, the bathroom and toilet were not separated, and the overall sense of space and comfort was reduced. After the room change, I called the front desk to mention this. I was asked whether it was a “problem,” and since I did not want to be impolite, I did not label it as such at the time. At checkout, I was not asked whether everything was satisfactory, and the process felt rushed. I raised my concerns on my own initiative, but they were handled dismissively. I was told that next time I should communicate my preferences in advance, which felt contradictory, as I had already done so during this stay and my reasonable expectations were still not met. Overall, the hotel has many strengths, but consistency within room categories and the handling of guest feedback could be improved.

Ein wunderschönes Haus im Jugendstil, Stuck, alte Fensterrahmen, Glasmalerei, herrliche Fliesen…. ein Augenschmaus. Sehr zuvorkommendes Personal, schönes Frühstück, schönes ruhiges Zimmer, nahe der Haltestelle Tuileries

Sehr gutes Hotel in ruhiger Lage. Erstklassiger Service.

Super Hotel in zentrumsnaher Lage, einem wunderschönen Rooftoppool mit atemberaubender Aussicht und einem wunderschönen Wellnessbereich im Keller mit wohltemperierten Pool und Saunabereich. Sehr facettenreiches Frühstück

Alles top. Besser geht es nicht.

I stayed at Esplanade Zagreb Hotel for two nights and had mixed feelings about the experience, therefore 3 stars. The hotel is beautiful and historic, and several staff members were excellent. The door staff, luggage service, and breakfast team were friendly, professional, and top-class. After check-in, I requested a room change due to significant street noise. The staff was helpful, and the second room was indeed much quieter. However, although I was told it was the same Superior category with the same bed type, the room felt noticeably smaller and less luxurious. Unlike the first room, the bathroom and toilet were not separated, and the overall sense of space and comfort was reduced. After the room change, I called the front desk to mention this. I was asked whether it was a “problem,” and since I did not want to be impolite, I did not label it as such at the time. At checkout, I was not asked whether everything was satisfactory, and the process felt rushed. I raised my concerns on my own initiative, but they were handled dismissively. I was told that next time I should communicate my preferences in advance, which felt contradictory, as I had already done so during this stay and my reasonable expectations were still not met. Overall, the hotel has many strengths, but consistency within room categories and the handling of guest feedback could be improved.

Ein wunderschönes Haus im Jugendstil, Stuck, alte Fensterrahmen, Glasmalerei, herrliche Fliesen…. ein Augenschmaus. Sehr zuvorkommendes Personal, schönes Frühstück, schönes ruhiges Zimmer, nahe der Haltestelle Tuileries

Super Hotel in zentrumsnaher Lage, einem wunderschönen Rooftoppool mit atemberaubender Aussicht und einem wunderschönen Wellnessbereich im Keller mit wohltemperierten Pool und Saunabereich. Sehr facettenreiches Frühstück

I stayed at Esplanade Zagreb Hotel for two nights and had mixed feelings about the experience, therefore 3 stars. The hotel is beautiful and historic, and several staff members were excellent. The door staff, luggage service, and breakfast team were friendly, professional, and top-class. After check-in, I requested a room change due to significant street noise. The staff was helpful, and the second room was indeed much quieter. However, although I was told it was the same Superior category with the same bed type, the room felt noticeably smaller and less luxurious. Unlike the first room, the bathroom and toilet were not separated, and the overall sense of space and comfort was reduced. After the room change, I called the front desk to mention this. I was asked whether it was a “problem,” and since I did not want to be impolite, I did not label it as such at the time. At checkout, I was not asked whether everything was satisfactory, and the process felt rushed. I raised my concerns on my own initiative, but they were handled dismissively. I was told that next time I should communicate my preferences in advance, which felt contradictory, as I had already done so during this stay and my reasonable expectations were still not met. Overall, the hotel has many strengths, but consistency within room categories and the handling of guest feedback could be improved.

Super Hotel in zentrumsnaher Lage, einem wunderschönen Rooftoppool mit atemberaubender Aussicht und einem wunderschönen Wellnessbereich im Keller mit wohltemperierten Pool und Saunabereich. Sehr facettenreiches Frühstück

Sehr gutes Hotel in ruhiger Lage. Erstklassiger Service.

Hotel ist in die Jahre gekommen - architektonisch durchaus bemerkenswert und schön… aber: Zimmer zwar sauber, Fenster lassen sich nicht öffnen, Zimmerservice lässt leere Flasche stehen, Handtücher muss man suchen, da im Schrank deponiert, Personal an der Rezeption freundlich, aber nicht so, wie ich es bei 5* erwarten würde (z.B. wurde man bei Checkout nicht gefragt, wie denn der Aufenthalt war) - zusammenfassend: Die „Kleinigkeiten“ die ich eigentlich in einem Hotel dieser Preisklasse erwarten würde, haben gefehlt - recht herzlos/lieblos.

Alles top. Besser geht es nicht.

Sehr gutes Hotel in ruhiger Lage. Erstklassiger Service.