South Peninsula: Luxusurlaub

Good location, but room for improvement We booked a room for three people, but on arrival there were only two sets of towels and two complimentary bottles of water. When we queried this, we were told only two bottles are provided. Given we paid around $81 for the room, I found it disappointing that an additional bottle couldn’t be provided. I also found the receptionist initially quite stern and unwelcoming. Cleanliness was another concern. My dad’s pet had left marks on the sheets, which was completely unacceptable and should have been noticed before the room was allocated. The family suite itself is also quite dated, with some furniture looking very worn, and would benefit from refurbishment. The entertainment was disappointing too. We were told there would be a band on Friday, but there was no live entertainment, just loud music playing through a speaker in the restaurant. On Thursday, there was an external lady running what appeared to be a fitness/dance activity. We would have loved to participate but weren’t informed about it at check-in. Guests should be made aware of activities taking place at the hotel, whether organised internally or externally. There were positives. The gym is well equipped and having a scale available was a great addition. The location is also very convenient, with the main strip, restaurants, beach and casino all within around a 10–15 minute walk. Overall, the hotel has a great location and some good facilities, but the rooms need updating,