Tschechien: Abenteuerurlaub

Sehr gute Lage, freundliches Personal

Great location, but poor service and hidden fees Location & Parking: Perfectly situated by the subway with instant city access. Parking is tight but free, which is a plus. Hidden Fees: Note for Expedia guests: Spa and pool cost an extra €20 per person for 2 hours. This is only included if you book directly through the hotel website—a very frustrating policy. Dining (The Grill): The food was good, but service was poor. We had to ask for bread, and one of our two identical rump steaks arrived thin and overcooked. By the time the replacement came, everyone else had already finished eating. Ignored Complaints & Noise: We sent an email on our second day reporting hair from the previous guest in the bathroom and the issues at "The Grill." There was absolutely no response from the hotel regarding this e-mail. Our last night was ruined by a party in the Executive Lounge directly below our room with loud music until 1:15 AM. The hotel’s management showed no ambition to help; we were only offered a shallow apology and the "option" to move rooms at 10 PM or receive earplugs. For a hotel in this category, we expected professional complaint management rather than being ignored or offered inadequate solutions. Verdict: Great location, but disappointing service and unfair pricing for third-party bookings.

Top Lage. Saubere Zimmer. Frühstückt völlig ok aber nicht üppig. Ist jedoch nachvollziehbar da mit 59 Zimmern auch recht kleines Hotel. Nettes bis sehr nettes Personal beim Frühstück, jedoch alle ungelernt. Hier ist mitunter zu Stoßzeiten Geduld gefordert. Würde Hotel durchaus erneut in Betracht ziehen. Vielen Dank für den schönen Aufenthalt.

Alles war fabelhaft. Nahe der Altstadt (ca. 8 min zu Fuß erreichbar. Zimmer konnten wir früher beziehen und es stand ein Dog welcome goodie bereit. Frühstück hat es alles gegeben was man braucht. Parkhaus ca. 5 min zu Fuß. (Sicher und bewachte Garage) Klima im Zimmer und alles sauber.

Besser Deutsch lernen für die Zukunft :-(

Top Lage. Saubere Zimmer. Frühstückt völlig ok aber nicht üppig. Ist jedoch nachvollziehbar da mit 59 Zimmern auch recht kleines Hotel. Nettes bis sehr nettes Personal beim Frühstück, jedoch alle ungelernt. Hier ist mitunter zu Stoßzeiten Geduld gefordert. Würde Hotel durchaus erneut in Betracht ziehen. Vielen Dank für den schönen Aufenthalt.

Great location, but poor service and hidden fees Location & Parking: Perfectly situated by the subway with instant city access. Parking is tight but free, which is a plus. Hidden Fees: Note for Expedia guests: Spa and pool cost an extra €20 per person for 2 hours. This is only included if you book directly through the hotel website—a very frustrating policy. Dining (The Grill): The food was good, but service was poor. We had to ask for bread, and one of our two identical rump steaks arrived thin and overcooked. By the time the replacement came, everyone else had already finished eating. Ignored Complaints & Noise: We sent an email on our second day reporting hair from the previous guest in the bathroom and the issues at "The Grill." There was absolutely no response from the hotel regarding this e-mail. Our last night was ruined by a party in the Executive Lounge directly below our room with loud music until 1:15 AM. The hotel’s management showed no ambition to help; we were only offered a shallow apology and the "option" to move rooms at 10 PM or receive earplugs. For a hotel in this category, we expected professional complaint management rather than being ignored or offered inadequate solutions. Verdict: Great location, but disappointing service and unfair pricing for third-party bookings.

Besser Deutsch lernen für die Zukunft :-(

Top Lage. Saubere Zimmer. Frühstückt völlig ok aber nicht üppig. Ist jedoch nachvollziehbar da mit 59 Zimmern auch recht kleines Hotel. Nettes bis sehr nettes Personal beim Frühstück, jedoch alle ungelernt. Hier ist mitunter zu Stoßzeiten Geduld gefordert. Würde Hotel durchaus erneut in Betracht ziehen. Vielen Dank für den schönen Aufenthalt.

Great location, but poor service and hidden fees Location & Parking: Perfectly situated by the subway with instant city access. Parking is tight but free, which is a plus. Hidden Fees: Note for Expedia guests: Spa and pool cost an extra €20 per person for 2 hours. This is only included if you book directly through the hotel website—a very frustrating policy. Dining (The Grill): The food was good, but service was poor. We had to ask for bread, and one of our two identical rump steaks arrived thin and overcooked. By the time the replacement came, everyone else had already finished eating. Ignored Complaints & Noise: We sent an email on our second day reporting hair from the previous guest in the bathroom and the issues at "The Grill." There was absolutely no response from the hotel regarding this e-mail. Our last night was ruined by a party in the Executive Lounge directly below our room with loud music until 1:15 AM. The hotel’s management showed no ambition to help; we were only offered a shallow apology and the "option" to move rooms at 10 PM or receive earplugs. For a hotel in this category, we expected professional complaint management rather than being ignored or offered inadequate solutions. Verdict: Great location, but disappointing service and unfair pricing for third-party bookings.

Alles war fabelhaft. Nahe der Altstadt (ca. 8 min zu Fuß erreichbar. Zimmer konnten wir früher beziehen und es stand ein Dog welcome goodie bereit. Frühstück hat es alles gegeben was man braucht. Parkhaus ca. 5 min zu Fuß. (Sicher und bewachte Garage) Klima im Zimmer und alles sauber.

Die Lage direkt in der Altstadt ist unschlagbar. Das Frühstück ist es leider nicht, am besten ohne buchen, es gibt in der Umgebung super Möglichkeiten. Das Haus ist alt, hat sehr hohe Räume mit Balkendecke und die Möbel sind passend. Allerdings quitscht jede Diele, dass kann schon mal störend sein. Als wir am 12.04.ankamen haben wir unser Gepäck in einem Raum untergebracht und mussten dafür 5€ zahlen. Bei der Abfahrt am 17.04.haben wir wieder das Gepäck gelagert und mussten nichts dafür zahlen. Es kommt wohl sehr darauf an, wer an dee Rezeption sitzt. Allerdings habe ich auch noch nie eine Gebühr dafür zahlen müssen.

Great location, but poor service and hidden fees Location & Parking: Perfectly situated by the subway with instant city access. Parking is tight but free, which is a plus. Hidden Fees: Note for Expedia guests: Spa and pool cost an extra €20 per person for 2 hours. This is only included if you book directly through the hotel website—a very frustrating policy. Dining (The Grill): The food was good, but service was poor. We had to ask for bread, and one of our two identical rump steaks arrived thin and overcooked. By the time the replacement came, everyone else had already finished eating. Ignored Complaints & Noise: We sent an email on our second day reporting hair from the previous guest in the bathroom and the issues at "The Grill." There was absolutely no response from the hotel regarding this e-mail. Our last night was ruined by a party in the Executive Lounge directly below our room with loud music until 1:15 AM. The hotel’s management showed no ambition to help; we were only offered a shallow apology and the "option" to move rooms at 10 PM or receive earplugs. For a hotel in this category, we expected professional complaint management rather than being ignored or offered inadequate solutions. Verdict: Great location, but disappointing service and unfair pricing for third-party bookings.

Top Lage. Saubere Zimmer. Frühstückt völlig ok aber nicht üppig. Ist jedoch nachvollziehbar da mit 59 Zimmern auch recht kleines Hotel. Nettes bis sehr nettes Personal beim Frühstück, jedoch alle ungelernt. Hier ist mitunter zu Stoßzeiten Geduld gefordert. Würde Hotel durchaus erneut in Betracht ziehen. Vielen Dank für den schönen Aufenthalt.