Mexiko: Günstige Ferien

Staff and service, I expected sth else

We had a nice stay at the GR Solaris hotel. The room with view to the ocean was amazing but we had always water problems in the bathroom. Unfortunately we had 2 problems at the restaurant. First, my younger daughter found a spine in the sausage. The restaurant responsible apologised and tried to make it better with one manager. The same day our second daughter was injured by something sharpen on her chair. A rescuer worker came to see the injury. Unfortunately nobody was checking at her after that day even trying to offer us something special for her. We were supposed to have VIP access but excepted the upgraded room, I did not really experience the vip access. Thanks to the entertainment team, especially coach Yzrael, Abraham, Christ and Leo. The girls at the kids club were always nice to our kids (Monti and Crissel). Special thanks to Pedro at the reception and Adnan and Joel at the lobby entrance. The breakfast was very good and the rest of the food was ok.

Insgesamt sehr zu empfehlen, wir haben uns sehr wohl gefuehlt. Schoenes geraeumiges und sauberes Zimmer, leider Klimaanlage sehr laut. Abends in der Lobby ebenfalls sehr laut und voll, wenig Sitzgelegenheiten. Es fehlen Umkleiden. Die abendlichen Shows waren spitze. Gute Restaurantauswahl ohne Reservierungsmoeglichkeit daher teils mit Wartezeit. Auch in den Restaurants teils sehr laut, begrenzte Sitzmoeglichkeiten im Aussenbereich. Sehr schoener und gepflegter Strand, wirklich klasse.