Tulum: Strandurlaub

Wunderschöne Anlage mit hohen Preisen, aber die Zimmer sind nicht auf dem Stand eines Luxushotels. Einige Dinge müssten erneuert werden, zusätzliche room features (Hausschuhe, Kühlschrank, Kaffeemaschine, minibar,…) zudem wirkt das Personal an der Rezeption gelangweilt, nicht geschult und ist unpassend für eine Umgebung wie diese.

The hotel itself is beautiful (we cannot stress this enough), the rooftop bar and the view are unbeatable. Unfortunately the reason why we gave a 3/5 rating is because they failed to mention to us that there was construction going on or as they call it “minor adjustments/modifications”. Our room (25) was literally next to where the construction workers stored their tools so even if the hammering didn’t start at 9am, the guys had to go there earlier to pick up their things so we experienced noise already around 8am - I can’t even understand why they would have this room available at all! I will mention though that if you complain to the staff about the noise they will take care of it but again that’s not the point - we were there for 3 nights and every day during our stay we had to speak to the staff about it. There are no phones in the room and communication is only done through WhatsApp which takes them a long time to reply so you have to either go to reception or hope you bump into someone outside. Such a shame because we really enjoyed ourselves outside the room.

Wunderschöne Anlage, leidenschaftliche Belegschaft, die versucht dem Gast den Wunsch von den Lippen abzulesen. Abwechslungsreiche, hochwertige Speisen. Tolle Lage.

Traumhafte Unterkunft. Wir kommen wieder …

Suoer abwechslungsreicges Essen. Toller Strand. Nette Leute

The hotel itself is beautiful (we cannot stress this enough), the rooftop bar and the view are unbeatable. Unfortunately the reason why we gave a 3/5 rating is because they failed to mention to us that there was construction going on or as they call it “minor adjustments/modifications”. Our room (25) was literally next to where the construction workers stored their tools so even if the hammering didn’t start at 9am, the guys had to go there earlier to pick up their things so we experienced noise already around 8am - I can’t even understand why they would have this room available at all! I will mention though that if you complain to the staff about the noise they will take care of it but again that’s not the point - we were there for 3 nights and every day during our stay we had to speak to the staff about it. There are no phones in the room and communication is only done through WhatsApp which takes them a long time to reply so you have to either go to reception or hope you bump into someone outside. Such a shame because we really enjoyed ourselves outside the room.