« Clean and calm location. In a gated community. You need a car to get there. We had a quiet stay with our family, exactly what we were looking for, out of the buzz from Tulum. Near some awesome cenotes. The appartement is well furnishwd and really, but really clean. Strongly recommended. »
« Clean and calm location. In a gated community. You need a car to get there. We had a quiet stay with our family, exactly what we were looking for, out of the buzz from Tulum. Near some awesome cenotes. The appartement is well furnishwd and really, but really clean. Strongly recommended. »
« Upon arrival, all of the stuff was super sweet. I was traveling solo and since I already had a bad experience with the prior to hotel services, it was refreshing to receive service like Astral. Staff ALWAYS checked up on me to see if I needed anything from food to cleaning to small chats. Everyone was super kind.
The room was clean, and there was hot water, the views from the bubble were incredible at night except maybe they could be power washed just a little to clean the debris from the trees...
« Upon arrival, all of the stuff was super sweet. I was traveling solo and since I already had a bad experience with the prior to hotel services, it was refreshing to receive service like Astral. Staff ALWAYS checked up on me to see if I needed anything from food to cleaning to small chats. Everyone was super kind.
The room was clean, and there was hot water, the views from the bubble were incredible at night except maybe they could be power washed just a little to clean the debris from the trees...
« Location is amazing. So nice to be a few steps from Jungle Cafe! Pool and beach have great set ups. Staff was friendly and room was clean. Kitchen had cooking necessities. Only complaints (and hate to complain about paradise, but if this means a lot to you) was that sick sick? Whatâs going on? Yeah does anyone at home now? OK you can either use your phone or my phone to call her yeah, thatâs fine. Let me just take your. »
« Location is amazing. So nice to be a few steps from Jungle Cafe! Pool and beach have great set ups. Staff was friendly and room was clean. Kitchen had cooking necessities. Only complaints (and hate to complain about paradise, but if this means a lot to you) was that sick sick? Whatâs going on? Yeah does anyone at home now? OK you can either use your phone or my phone to call her yeah, thatâs fine. Let me just take your. »
« Clean room , globally nice hotel . Bedding and cushion are hard . Very remote location in Tulum , taxi is expensive and coming with your card is at your own risk ( soil road with lot of holes and no light in the jungle). Be advised you will have power outage that will stay all night long and the hotel will denied any responsibility so no gesture or reimbursement when you donât sleep all night ( loud generator noise and no AC or WiFi/light). Poor customer service . Small breakfast buffet that...
« Clean room , globally nice hotel . Bedding and cushion are hard . Very remote location in Tulum , taxi is expensive and coming with your card is at your own risk ( soil road with lot of holes and no light in the jungle). Be advised you will have power outage that will stay all night long and the hotel will denied any responsibility so no gesture or reimbursement when you donât sleep all night ( loud generator noise and no AC or WiFi/light). Poor customer service . Small breakfast buffet that...
« Great efficient place. Clean, great conditions, lots of pools. Rooftop pool s terrific although the pools are very shallow here. Front desk staff were super wonderful and helpful. Loved the location with lots of nearby restaurants, bars and other amenities. Seemed very safe to me. Rented a scooter across the street. Pools on ground floor are long and narrow. Not private but it f you are social they are great. »
« Great efficient place. Clean, great conditions, lots of pools. Rooftop pool s terrific although the pools are very shallow here. Front desk staff were super wonderful and helpful. Loved the location with lots of nearby restaurants, bars and other amenities. Seemed very safe to me. Rented a scooter across the street. Pools on ground floor are long and narrow. Not private but it f you are social they are great. »
« La Ășnica falla fue el minisplit de la habitaciĂłn 9B. Le urge mantenimiento para que se enfrĂe mĂĄs rĂĄpido , no estĂĄ del todo bien. De lo demĂĄs, recomendado. »
« La Ășnica falla fue el minisplit de la habitaciĂłn 9B. Le urge mantenimiento para que se enfrĂe mĂĄs rĂĄpido , no estĂĄ del todo bien. De lo demĂĄs, recomendado. »
« the ocean was visible from our room, however the beach was covered in sea weed wich i understand is normal but nothing was done to clean the beach.
we enjoyed our pool very much !!
the water in the pool became visible dirty after a few days , the same thing happened to the main pool and nothing was being done about it. i think housekeeping needs to step it up. »
« the ocean was visible from our room, however the beach was covered in sea weed wich i understand is normal but nothing was done to clean the beach.
we enjoyed our pool very much !!
the water in the pool became visible dirty after a few days , the same thing happened to the main pool and nothing was being done about it. i think housekeeping needs to step it up. »
"Idealement besoin d un moyen de transport , centre ville a quelques minutes de voiture. Il faut s attendre a parler espagnol assez souvent , personnel tres gentil et courtois, pour les plage il y avait des algues rouges prendant notre sejour mais nous sommes pas tres plage"
"Cold water in the toilet and shower did not work at all. We were forced to take water from the pool with a tap to draw water to the toilet.
Othewise nice hotel still in construction."
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
10/10 Excellent
"Most beautiful room I've ever seen! I highly recommend the swim out. The hotel is new very clean. I would definitely go back. The only thing I did not like is not having access to a buffet for dinner. Other than that perfect trip. "