Arrondissement Nizza: Tauchurlaub

The hotel's location is excellent, and the reception staff were friendly and professional throughout our stay. Unfortunately, our experience was overshadowed by a serious hygiene issue. After our first night, we found several small silver bugs in our bed. We immediately reported the problem to reception and showed them a video. The bed linen was changed while we were out, which suggested that our complaint had been acknowledged. However, after the second night, we again found the same type of bugs in the bed. We took additional photos and videos, clearly showing that the problem had not been resolved. As the room had to be paid in full at check-out, we expected the hotel to review the matter afterwards and offer an appropriate refund following such a serious complaint. Instead, they rejected our request and even referred to "a moth on your pillow" in their reply. This was simply incorrect. The issue was repeated bugs in the bed on two consecutive nights, documented with photos and videos. This review is not about the location or the reception staff, both of which were very good. It is about cleanliness and the hotel's handling of a legitimate complaint. A clean, pest-free bed is one of the most basic expectations when staying at any hotel. It's a real shame, because the hotel has an excellent location and the reception team were genuinely pleasant. However, cleanliness and how a hotel responds to legitimate guest concerns are just as

Wunderschönes Hotel mit wunderschönen Zimmern und sehr, sehr freundlichen Personal und tolle Service

Le staff est très accueillant Emplacement top Roof top , top Ça devient gentiment un peu vieux! La réception est un peu austère Le fitness est horrible

Super

Wunderschönes Hotel mit wunderschönen Zimmern und sehr, sehr freundlichen Personal und tolle Service

Personal teils reserviert

Very nice rooms. Clean. Nice pool area. Lovely lady taking care of the whole hotel. Great food.

Wunderschönes Hotel mit wunderschönen Zimmern und sehr, sehr freundlichen Personal und tolle Service

Super

Everything is terrible from the check in till the check out , the check in is at 6 no one is there its a ghost house if you have an emergency no one is there, the bathroom has no curtains only shower , dirty room the floor is full of dust , the room is tiny , no reception to help the AC is old and you need to keep it running all day to feel the cold air , hygeiene zero actually the towels was even dirty , And the most important thing its mentioned that 2 euro per day for the parking actually its a spam , its 2 euro from 8 pm untill 8 am but all the remaining hours is payable in a publuc parking Not worth it I was drying my swimsuit on the towel rack because its old my swimsuit got stains everywhere

All in all very large and clean rooms, top parking and top service!!! Large improvement after the renovation!!! Loved it!!! Been there already many times and it really got much much better!!! Highly recommendable!

Schönes Zimmer, gutes Frühstück, unweit schöner Strände.