Hôtels 4 étoiles à Mazzano Romano, Latium

"Chambre propre et personnel agréable. Un seul problème au niveau de notre chambre au rez de chaussée qui était très bruyante à cause de l’installation d’un marché. Sinon dans l’ensemble tout était correct. "

"Hôtel très vieillot… mal insonorisé "

"Chambre propre. Personne aux petits soins. Emplacement bon"

"Chambre très confortable, très calme, petit déjeuner varié et complet, metro au pied de l’hotel, top"

"Magnifique hotel pztit dej un vrais bonheur. Accueil impeccable "

"Unacceptable experience for a 4-star hotel Very poor customer service from receptionists Gianfranco and Adrianna. The AC in my room was not working on a sunny day, making the room extremely hot and impossible to sleep in. Instead of helping, I was told to “write a formal request” because it was “not their job.” Gianfranco then shouted aggressively, said it was his last day, slammed his laptop shut, and walked away. Adrianna told me to leave. As a paying customer making a legitimate request, this behavior was shocking and unprofessional. The room was also noisy, and I felt genuinely threatened by the reception staff. Completely unacceptable. Avoid at all costs."

"Chambre très propre (peut-être trop : nos serviettes étaient changées tous les jours alors qu'on souhaitait pour des raisons écologiques qu'elles ne le soient pas). Personnel de l'accueil et du petit déjeuner charmant et très serviable."

"Everything was well coordinated. Even special demands were managed. A good reactive team. Quality of hotel and beds are pretty good and the location is relatively quiet."