Hôtels 5 étoiles à Downtown Miami, Miami

« C’est la troisième fois que ma famille et moi séjournons au East. Plusieurs points nous ont un peu déçus cette année: le bruit des travaux à proximité de la piscine, les matelas des transats méritent d’être changés, des cheveux sur le sol de notre chambre à notre arrivée, pas de draps ni de serviettes pour notre fils qui dormait sur le canapé et enfin le fait qu’il faille appeler plusieurs fois et même se déplacer au lobby pour qu’on nous apporte ce qui manquait. Malgré ces quelques...

« The condo was ok but it may need a deep cleaning. It has finger print everywhere on cabinet, walls and tv. However, it was great in general. Good communication and service with the owner. »

« TRÈS bel hôtel, bien situé dans downtown. Cet hôtel est, pour le moment, assez peu connu car il s'intègre au cœur du JW Marrriott Marquis, les taxis ne le connaissent pas. Il est important de leur donner l'adresse exacte... pensez à la noter ! »

« When we arrived the room had not been cleaned yet. The bed was unmade the towels were dirty there was hair all over the floor. We took pictures to document. After traveling all day it was extremely disappointing. The host said they would do something to make it right and nothing was done. »

« I love this location! It is walking distance from many restaurants, shops, and transportation. David was so nice and helpful even before I arrived to Miami ! I definitely recommend SLS and I will be returning here my next visit to beautiful Miami ❤️ »

« All was perfect »

« Everything was more than I expected. The room was clean, big, and in the perfect location in the building. When I go back to Miami I would only like to stay here. You will not be disappointed! »

« This was one of the worst hotel experiences I’ve ever had. The main issue was staff and coordination, which was completely unacceptable. After finally being allowed into the room, later that same night staff knocked on my door and told me I still needed to complete check-in, as if they had no idea I was already inside the room. This happened late at night, on my wedding night, which made the situation even more frustrating and inappropriate. When I went downstairs to clarify what was going on,...

« We were unable to stay at this property and the person at the door would not us in. The person I spoke to by phone insisted someone(unidentified) sent me an email saying there was no vacancy. There was no email and I prepaid for two nights. We had to find another place at 1:30 am. Glad we had rented a car. »