2/10 – Ungenügend
Brandi M.
28. Aug. 2025
I was born in Alaska & lived there for 40 yrs so I know Anchorage quite well. This property did not fulfill my “luxury rental“ expectations. For starters, the view is very much overgrown by the shrubs within the landscape, hardly a view. However, the MOST FRUSTRATING is the lack of Marketing transparency that this The B & C unit are a Basement to the A unit. The floors between the A unit and the B unit are PAPER THIN!!!!. Our Alaska vacation was overshadowed by DISRUPTIVE guest renters in the property above us. While the contract says there is zero tolerance for noise violations (which includes eviction upon notice), we were disturbed by rambunctious partying animals in the unit above us starting at 1:30am, apparently they closed the bars and continued the big party upstairs. (It’s hard enough to sleep in Alaska in the summer w/o blackout shades!) We called the property manager after the 1st night. The management company only offered to let them know about the complaint. The 2nd night we called the Anchorage Police Department. We were extremely disappointed in how the management handled our grievances (for a luxury property, a 10% discount on a 3 sleepless night stay is a grave failure in customer service). The 2nd night of partying should never have even happened. We should have been able to sleep peacefully I guess their “zero tolerance policy” is more a suggestion. WHAT A JOKE! Don't claim to be a luxury rental if you can't offer luxury services to your guests!
Brandi M.
Aufenthalt von 3 Nächten im August 2025