4/10 Médiocre
Jessica
27 juin 2025
Les points forts : Infrastructures et conditions de l’hébergement
One thing after another with this hotel. We stayed in the one in Charleston that was amazing so we chose to stay in another in Asheville-night and day difference. It was not for us but it may be ok for others. I wouldn’t recommend. We have NEVER had to call the front desk/supervisor so many times, in fact we never have to call. One arrival, the toilet was clogged, no problem. We called and approx 1/2 hr later someone came to fix it. It happens-no problem. We start to shower to go to dinner and the shampoo is empty so we call again. I usually travel with my own, but we were going multiple places and it was one less thing I felt I needed to bring. We waited almost 45 mins (mid shower) and had to call twice. Now I am wondering if the room was ever cleaned. We ran out of the 3 towels we had for 4 of us on day one after traveling all day to arrive. We called that night to see about getting towels in the am and trash removal etc. We have stayed places where they don’t clean daily so we wanted to check. They ensured us they clean daily. We left for the day and arrived back at 5pm to no cleaning, no towels. We had to call again….another hour passed and we had to call again since we needed to shower before our dinner reservation. The front supervisor ended up having to bring them up, even though I offered to come and get them. Again, nothing major happened but for the price and quality I expected since the Charleston hotel was so good-it was disappointing. The rooms were even blah. 😑
Jessica
Séjour de 2 nuits en juin 2025