Truthfully not worth another stay next time we are in beloved Asheville.
First contact with the front desk was a fail, we were here for a wedding and running late for the rehearsal dinner, I called the front desk to inquire about a fast check-in and was casually told there’s nothing they could do. Upon arrival the front desk intendant was so disengaged, just checking boxes.
After 20 yrs hospitality, I know the value of a strong welcome, an engaged interaction with guests is fundamentally important especially when in a four start property with an edgy concept/theme - THE RADICAL….
The 2nd contact with front desk was to make sure that our room would be cleaned, response: “if you don’t have the don’t disturb sign out, then they’ll clean it”. Felt like an idiot for asking and disturbing the peace, what was I thinking!
First night, I found out our mini bar to be … totally empty, I called front desk and was told this hotel doesn’t supply any snacks and no room service, the bar music was loud and we couldn’t have a quiet room until 20m after the 11pm closing time, the rooms are poorly sound proofed to say the least.
2nd night, at the bar for a night cap! Then the bartender grabs ice cubes with his bare hands from the ice bin to make cocktails…. Repulsive and unsanitary. No thank you.
Check out, mentioned the ice incident and the front desk intendant didn’t even look us the eye while he said he’d mentioned it to F&B…
Sorry, but The Radical is just The Mediocre.
