The unit was not cleaned. Attempted to contact the owner multiple times but never got a response. Contacted VRBO support, who said they were able to call the owner, but this is the only indication I have that the owner actually exists. Apparently the owner said they never received any messages from me, even though VRBO support confirmed they could see the messages I sent. VRBO chat was the recommended way to contact the owner for issues in the check-in instructions. I Asked for a refund and VRBO support said I would have had to contact them on check-in day, as after that it's up to the owner to issue a refund. I checked-in at 11:30 PM, so I would have needed to wait less than 30 minutes for a chat response to contact VRBO support, which seems unreasonable.Check-in instructions were confusing and contradictory. The parking space is tiny and practically unusable, plus the 1 set of check-in instructions said to use this space, but the other said to absolutely NOT use this space, and park on the street, but all the on street parking was taken.
