Dear Uwe!We appreciate you sharing your experience at our hotel. We are sorry that you were not completely satisfied with your stay. We understand your concern about families with many children. We strive to provide a pleasant experience for all our guests, but sometimes it is difficult to balance the needs of different groups. We are currently working on providing quieter areas for adult guests in the future. It is true that our pools are not suitable for swimming, but they are ideal for bathing and relaxing. The wide selection of saunas, steam cabins and whirlpools in our wellness department is ideal for relaxation.We are glad that you liked the breakfast. We try to offer varied and tasty dishes so that everyone can find something to their liking.We are sorry that we could not provide you with German language channels. We are currently focusing on Hungarian-language channels, but we definitely plan to add German-language channels in the future. We apologize for the problems with room cleaning. We will forward your feedback to the Housekeeping manager to improve the service.Thanks again for your feedback. We hope that you will be our guest again in the future and that we can provide you with a more pleasant experience.Kind Regards,Szabina BartaGuest Relations

Dear Momir!First of all, I would like to thank you for taking the time to share your experience with us.I am truly sorry that you were not satisfied with the quality of our dinner. We will take the necessary steps to ensure that the dinner experience of our guests is maximized! Thank you for letting us know!Nevertheless, I hope that you will return to us so we can prove that all our services fit to the 5* standard!Kind Regards,Szabina BartaGuest Relations

Dear Mr. Hendrik!Thank you for the kind words!We work with our colleagues every day to be able to read such beautiful letters! I'm glad you had such a good time with us!I trust that you will return to us at Vinifera in another time as well!Kind Regards,Szabina Alexandra BartaGuest Relations

Dear Eva,Thank you very much for posting your commendatory review following your recent stay at our Hotel Vinifera Wine & Spa.We are grateful for your generous compliments but please do not hesitate to contact us in case you may have any suggestions on how can we serve you even better next time and deserve your 5* rating.Let me thank you for having chosen our Hotel Vinifera and I truly hope that we can be your host again whenever your travel plans will bring you back to Balatonfüred.Sincerely yours,Bálint SzalaiAssistant Front Office Manager

Liebe/r Gast, Vielen Dank für Ihr freundliches Feedback! Es freut uns sehr zu hören, dass Sie mit unserem Personal und der Ausstattung unseres Hotels zufrieden waren. Wir legen großen Wert darauf, unseren Gästen einen erstklassigen Service und eine angenehme Atmosphäre zu bieten. Ihre positiven Worte sind eine Bestätigung dafür, dass wir auf dem richtigen Weg sind. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen, Bálint SzalaiAssistant Front Office Manager

Lieber Kenneth, Vielen Dank für Ihr Feedback! Wir freuen uns sehr zu hören, dass Sie Ihre Erfahrung insgesamt als wunderschön empfunden haben. Es tut uns jedoch leid zu hören, dass die Qualität des Essens nicht ganz Ihren Erwartungen entsprochen hat und Sie den Preis als überteuert empfanden. Ihre Meinung ist uns wichtig, und wir werden Ihr Feedback nutzen, um uns kontinuierlich zu verbessern und sicherzustellen, dass unsere Gäste stets eine herausragende Erfahrung bei uns haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und Ihnen eine verbesserte kulinarische Erfahrung bieten zu können.Mit freundlichen Grüßen, Bálint SzalaiAssistant Front Office Manager

Dear Sacha Andrej, It was a great honour for us to have you stay at our Hotel Vinifera in the lovely city of Balatonfüred. We are so grateful for your valuable time taken to share your honest opinion with the travelling community and for your top rating.It was amazing to learn from your review that you have enjoyed your time at our hotel and our cuisine as well as spa and wellness area even our complimentary wine tasting were all to your satisfaction.Your precious feedback regarding the temperature in the spa and the amenities in the room are highly appreciated. Please rest assured that we take your comments seriously and your ideas will be taken into consideration by our management. Let me thank you once again for staying with us and for recommending our hotel to the travellers. We most sincerely hope that you will grant us another opportunity to welcome you to our Hotel Vinifera soon.Kind regards, Bálint SzalaiAssistant Front Office Manager

Kedves Tünde!Köszönjük, hogy a Hotel Vinifera Wine & Spa *****-t választotta balatonfüredi utazása alkalmával.Örömünkre szolgált látni a kiváló értékelés által, hogy jól érezte magát szállodánkban és szolgáltatásaink minősége minden elvárásának meg tudott felelni.Bízunk benne, hogy hamarosan ismét szállodánkban fogadhatjuk Önt; kérem, forduljon hozzánk bizalommal, amennyiben bármit tehetünk Önért!

Dear Anthony, Thank you very much for your recent stay in our Hotel Vinifera Wine and Spa.I cannot express enough gratitude for your wonderful feedback, and we are thrilled that you were able to spend memorable and comforting days with us. We hope you will not hesitate to choose us again whenever your travel plans bring you back to the area.Bets regards, Bálint SzalaiAssistant Front Office Manager

Dear Ms. Taesung,Thank you for chosing Hotel Vinifera Wine & Spa ***** and for sharing your positive feedback.We hope to welcome you and your lovely family again in the near future!Regards,Brigitta Martinez-MikolaGuest Relations Supervisor

Dear Mr. Kwangwoo,Thank you for chosing Hotel Vinifera Wine & Spa *****.We are glad you enjoyed your stay with us and hope to welcome you and your lovely family again in the near future.Best regards,

Dear Dora, Thank you very much for having taken your time for sending your kind feedback following your recent stay at our Hotel Vinifera Wine & Spa.We are so glad to read we could meet all of your expectations and you have rated us 5 out of 5 points.I truly hope we will have the opportunity to host you again in the not so distant future.Best regards, Bálint SzalaiAssistant Front Office Manager