Be extra careful when booking this property!The morning we left Houston, we realized we never received check-in info or an access code, so we messaged the host through Vrbo. 9 hours later we still hadn't received the info or a reply, so we messaged again and texted directly and left a voicemail. Still nothing.Vrbo support couldn't reach them either and said we had to "self-book" somewhere else. We scrambled to find somewhere else to stay.After arriving at our new temporary accommodations, the host finally called back saying an email with check-in info was supposed to have been sent but never was, and that her phone was not available all day. She offered to refund us for the first day if we wanted to use the rest of the reservation, or refund the entire reservation. I told her we'd think about it and let her know in the morning. She then sent the missing check-in info.Next morning, I texted again to let her know we would be using the rest of the reservation, but hours passed before we got a reply.If you manage a property and you know you're hosting people, then you have to keep your phone on you and be responsive to messages and voicemails! This host is unfortunately not reliable, so be careful.