Olá! É um grande incentivo para nós recebermos avaliações nota 10 como a sua no Expedia. Atenciosamente, Karen Souza - Marketing e Relacionamento com Cliente.

Hallo! Danke, dass du dir Zeit genommen hast und eine Bewertung geschrieben hast, um uns zu erzählen, wie deine Erfahrung war. Wir bedauern sehr, dass der Service nicht die gewünschte Zufriedenheit erreicht hat. Wir hoffen, dass Sie zurückkehren werden, um einen tadellosen und erholsamen Aufenthalt zu genießen, besser als Ihre letzte Erfahrung mit uns. Mit freundlichen Grüßen, Karen Souza - Marketing und Kundenbeziehungen.

Hello! Thanks for helping other travelers to choose the Ouro Minas with your assessment. We strive to provide a road beyond expectations. So we were very happy to hear that you were satisfied. Best regards, Rebecca Freitas - Marketing and Costumer Relationship.

Obrigada por nos avaliar com 5 estrelas. Sua opinião é muito importante para nós. Esperamos recebê-lo novamente em breve. Atenciosamente, Rebecca Freitas - Marketing e Relacionamento com Cliente.

Dear Mr. Oliver, first, thank you for your comment and your considerations. They are helping us to improve our products and service continuously. In January 2013 we had our 5 star rating renewed for another three years. More than 150 requirements were evaluated by INMETRO. But we know that maintenance should be constant and, therefore, we are constantly undergoing renovations. Completing a cycle, it's time to start another and so on. We hope to have the opportunity to welcome you again soon and show the improvements made from comments like yours.