4/10 Médiocre
Heather J.
17 juil. 2025
NO A/C and NO REMORSE!
When we arrived at the house we noticed the upstairs was not cooling down. Before we could even call maintenance, a repair man showed up and said the compositor needed to be changed. This let us know they KNEW the air wasnât working and chose NOT mention this to us when checking in. The first night they said it was fixed and would start cooling down. It never did! We called again the second day and they said it needed a part and would not be able to be fixed during our stay. We had a 7 month pregnant lady staying up there in 84 degrees and 5 teenagers who had to stay downstairs on the couches and living room floor. They brought us a portable a/c unit and it kept blowing the breaker because the breaker couldnât hold it. When telling them all of this and asking for compensation since a THIRD of the house was unusable, they were very stern and said that removing the cleaning fee is all they could do. Zero empathy. We shouldnât have even had to ask! This shouldâve been offered when checking in when they knew it was a problem!
Heather J.
Séjour de 3 nuits en juin 2025