Lobby-Lounge

Bewertungen von Buffalo Lodge

2 out of 5
Buffalo Lodge
1400 W Dallas St, Buffalo, MO

Bewertungen

7.4

Gut

45 von insgesamt 119 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
29 von insgesamt 119 Gästebewertungen haben eine Bewertung von 8 - Gut" "
15 von insgesamt 119 Gästebewertungen haben eine Bewertung von 6 - Okay" "
13 von insgesamt 119 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
17 von insgesamt 119 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.8/10

Sauberkeit

8.2/10

Personal & Service

6.4/10

Ausstattung

7.0/10

Zustand der Unterkunft

7.6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Sandra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean. Nice staff. Breakfast items were almost gone an hour before breakfast time was over. No one seem to monitor the supply. Really nice pool area But pool water was ice cold and hot tub not working.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Crystal am 14. Mai 2024
We are so sorry you had a bad Breakfast experience, with your stay during our sold out weekend. With a sell out, we did our best to prepare for breakfast and stumbled on that. Yes, our pool is beautiful but cold! Being in a "Sun Room" The temperature depends on the temp around the few days before or after. We are happy the hotel was clean and our staff was nice! Thank you so much for bringing all of this to our attention!

10/10 – Hervorragend

William

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice quiet, clean facility with friendly staff. Only tiny negative was that bathroom door didnt stay closed very well. Overall, very nice hotel that's 22 minutes from Bolivar. Recommend!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Crystal am 14. Mai 2024
Thank you so much for your review! I am so sorry that the door did not stay close, if you would please email me personally so we can get that door fixed I would be so thankful! stayatbuffalo@gmail.comWe are happy you enjoyed your stay other than that!

8/10 – Gut

Carol

Gut: Sauberkeit und Personal & Service
Had a microwave and fridge but no dishes or cutlery in the room! Staff were super friendly
Aufenthalt von 1 Nacht im April 2024
Antwort von Crystal am 14. Mai 2024
We have plates and cutlery in the breakfast room. We do not provide them in the rooms and we are so happy you enjoyed our staff!

8/10 – Gut

David

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Convenient location. Recently remodeled room. Limited breakfast.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Crystal am 26. Jan. 2024
Thank you so much for your review!! We also agree that we are conveniently located.

8/10 – Gut

Troy

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Property needs some renovations. Pool wasn't open. Staff was nice and friendly.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Crystal am 16. Jan. 2024
Thank you so much for your review! We agree with you. We are working on our property one renovation at a time. I hope next time you're staying you see an upgade!

10/10 – Hervorragend

Amy J, Ruidoso

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The manager was delightful and very accommodating. We will definitely be regulars!
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Crystal am 16. Jan. 2024
Thank you so much for staying with us and the review!! See you again soon!

10/10 – Hervorragend

Sharon

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The person checking us in was very courteous. This is our second time staying
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Crystal am 4. Jan. 2024
We are so happy you had a great experience!

6/10 – Okay

Benjamin

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Overall ive stayed here 5 times in the last few years. Only 1 time has the pool actually been a decent temp. The other trips it has been cold or closed. The price should be adjusted for the pool not being usable as that is a main reason for booking this location. Probably will book at another location next time.
Aufenthalt von 2 Nächten im November 2023
Antwort von Crystal am 25. Nov. 2023
Thank you for your review! Our pool is only open from May until October. If you were not here during those times I am so sorry you missed out! Our pool is unfortunately unheated. We do have discounted Winter Rates, however booking through and online source usually adds extra due to their costs to run their business and like all business' taxes. We Thank you for your stays and hope you have a wonderful holiday season!!

10/10 – Hervorragend

Gale

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Crystal am 23. Okt. 2023
Thank you so much for staying with us and the review!! We hope to see you again!

8/10 – Gut

Terry

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Facility was nice, staff courteous and friendly.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Crystal am 17. Okt. 2023
We are so happy you enjoyed your stay!

8/10 – Gut

Herminia

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Crystal am 17. Okt. 2023
Thank you so much for the review!

10/10 – Hervorragend

Sharon

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Crystal am 11. Nov. 2023
Thank you so much for your review!!!

10/10 – Hervorragend

Brad

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2023
Antwort von Crystal am 29. Sept. 2023
Thank you so much for your review!

10/10 – Hervorragend

Jim

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
It is the only hotel in town. Hot water was plentiful. Larger fridge and small microwave. No clock. No phone. No pictures. No coffee maker. TV would not work, front desk was no help. Unpainted wall repairs, bit of upper mold in the bath and a non-ADA toilet. Totally functional room for two nights, and I only needed it to shower and sleep. Older propertybut comfy beds a x clean room and linens.
Aufenthalt von 2 Nächten im September 2023
Antwort von Crystal am 22. Sept. 2023
Thank you so much for the kind review! We are Looking into the wall and the front desk not being helpful with the TV. We strive to have our front desk fully trained. We hope you come back and enjoy our hot shower and comfy bed again!

8/10 – Gut

Makayla

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023
Antwort von Crystal am 29. Sept. 2023
Thank you so much for your review!!

10/10 – Hervorragend

Gloria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All of the staff were very friendly. We were welcomed early with information about local sites to see. We don't swim, but the pool looked nice. The shower was hot. Since we were gone most of the evening, we did not get a chance to check out the TV adequately. Our only suggestion was some round reflectors need to be placed to outline the entrance for old people like us who were coming in after dark. We will definitely be returning to this motel the next time we are in the area.
Aufenthalt von 2 Nächten im August 2023
Antwort von Crystal am 29. Sept. 2023
Thank you so much for your review!! We are excited to let you know that we are getting new signs put in soon to help with the entrances! We look forward to seeing you next time.

8/10 – Gut

Robyn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Morris & Coni am 22. Juli 2023
Thanks for the nice review score!

2/10 – Ungenügend

Don, Cuba

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
No phone in the room and they don't even publish a phone number so you can contact the front desk. TV doesn't work unless you have Google TV on your smart phone. No coffee maker. Wouldn't stay there again for nothing.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Morris & Coni Workman am 11. Juli 2023
We're sorry you didn't have a good stay with us. You are correct, like a lot of hotels today, we don't have phones in the rooms. The phone number for our front desk is at the bottom of the receipt you received when you checked in.You are also correct, we haven't had coffee makers in the rooms since COVID. However, we have a large coffee urn in the breakfast area, along with a Keurig machine and a great selection of coffee pods.As for our TV's, they are all 42-inch smart TV's. As such, our guests have access to nearly 1,000 free channels that don't require a subscription. However, for those guests who want to access their personal Hulu, Netflix, or other subscription streaming services, they can get them on our TV's.Again, we're sorry you didn't enjoy your stay, and we wish you would have come to talk with us so we could have gone over all this with you while you were here.

4/10 – Schlecht

Mark

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Bad floor plan (had to go down steps from the Lobby to my room which made loading/unloading difficult); lousy free breakfast; lobby door locked from 10 pm to 7 am and my key card didn’t work the exterior door. Luckily, I found a second entrance where the key card worked. Would not stay there ever again.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Morris & Coni am 18. Juni 2023
We are so sorry you didn't enjoy your stay. Not a lot we can do about the floor plan...it was built in 1995. We're also sorry you didn't like the breakfast. We recently added hot offerings, including gravy and biscuits and sausage. But it's fair to say that isn't to everyone's taste. At check-in, we tell our guests that the front two sets of doors lock at 10 p.m. Also, we have signs on both those doors advising they lock at 10 p.m. The key cards do not open those doors for security reasons. Again, we're sorry you didn't enjoy your stay.

2/10 – Ungenügend

Beth

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Morris & Coni am 21. Juli 2023
We're sorry you didn't enjoy your stay with us. When you get a chance, it would be helpful if you could reach out and let us know where we fell short. Again, we apologize.

10/10 – Hervorragend

Dale

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Morris & Coni am 18. Juni 2023
Thanks for the great score!

10/10 – Hervorragend

Laura

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Morris & Coni am 6. Juli 2023
Thank you for the wonderful score!

10/10 – Hervorragend

Duncan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Staff very friendly and helpful. Facilities very clean.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Morris & Coni am 2. Juni 2023
Thank you a bunch for the great score! We appreciate it!

8/10 – Gut

Curtis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Liked the cleanliness of the property; Managers and Emily work very hard to accomplish this. Not happy with the TV in the room! difficult to operate.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Morris & Coni am 20. Mai 2023
Thank you! We're glad you appreciate how hard we work to make this one of the cleanest small market hotels you'll find. And we understand about the TVs. We have bigger 40-inch "smart" TV's in our rooms, with over 1,000 channels, but they are SO complicated. If only we had some teenagers...(remember back in our day when, as kids, WE were the TV remotes?) Hope to see you back soon!

6/10 – Okay

Susan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I missed the ice bucket and glasses for rinsing when brushing my teeth. Never had a room without ice bucket or glasses before.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Morris & Coni am 5. Mai 2023
We're sorry about the ice bucket and cups. Unfortunately, during COVID, a lot of hotels did away with cups and ice buckets, along with hot breakfasts and coffee makers in the rooms. At the Buffalo Lodge, we are returning to normal. We have re-started our hot breakfast, and will begin placing ice buckets and cups in the rooms again by the end of the month. Coffee makers may take a little longer, but we're definitely moving in the right direction. Again, sorry about the ice buckets and cups. See us again in June and I think you'll be pleased!

10/10 – Hervorragend

Joseph

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was very well kept and the staff was super nice! It’s located in the Midwest but this town and the people had a southern comfort to it! Also as a minority and solo female traveler I felt safe and the kindness felt genuine. I would definitely stay here again when in town, and also since pandemic started this the first hotel that Ive stayed where they had an microwave and also the big full length fridge was a plus as well!
Aufenthalt von 1 Nacht im April 2023
Antwort von Morris & Coni am 28. Apr. 2023
Thank you for that wonderful review! And we love the comment about the "southern" comfort. We really appreciate this. And it IS genuine. We are grateful to have nice guests like you, and we hope you swing back this way in the next few months. Thanks again!

10/10 – Hervorragend

Garrett

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a pleasure to talk to Doc
Aufenthalt von 2 Nächten im April 2023
Antwort von Morris & Coni am 13. Apr. 2023
Thank you so much for the great score and review! And we're glad you enjoyed hanging out with Doc. We like him, too!

10/10 – Hervorragend

Randal

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im April 2023
Antwort von Morris & Coni am 7. Apr. 2023
Thanks a bunch! We appreciate it!

8/10 – Gut

David

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Convenient location for my business travel. Friendly staff.
Aufenthalt von 2 Nächten im März 2023
Antwort von Morris & Coni am 31. März 2023
Thank you for the positive review. We appreciate you staying with us, and hope your business brings you back this way soon!

10/10 – Hervorragend

Kiara

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Stay
I stayed the night in this hotel for a work trip. The location is fantastic. Right next to Walmart and close to several restaurants. Check in was friendly, prompt, and with out issue. My requests were met. Home made buffalo shaped cookies were available to guests. They were cute and tasty. I was advised on the best place to park for easier access to my room. My key card wouldn't unlock the door, but the gentleman rescanned it right away and walked to the door to assure it worked. The room was clean and comfortable. The furniture looked more like a home style setting, not generic hotel furnishings. The fridge w freezer was large, 5' or so. Plenty of room for a weeks worth of groceries. I was surprised to see a space heater in the room, but it was a newer model, quiet, and kept the room cozy. Wind-chill was 7⁰ outside. The room was toasty. Water pressure in the shower was one of the best I've found in my travels. The parking lot iced completely over night. Staff salted a path directly to my truck door. Upon leaving, I was unable to get up the small hill at the exit, due to the ice. I called the front desk, and the gentleman brought salt out, then guided me out while watching for traffic. The staff went beyond the normal standard by far. I'd stay here again, and would suggest it for above in the area.
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Morris & Coni am 30. Jan. 2023
Thank you so much for the wonderful review! Mother Nature wasn't very kind during your stay (between the ice, snow, and bitter cold) but we appreciate that you were a sport about it. It was also nice of you to mention our battle with the elements. ;-) We hope you'll be back soon to lend a hand at the local nursing home, and encourage you to come stay with us this summer. (We promise, the parking lot will be thawed out by then). Thanks again for taking so much time to write this review, and especially for your kind words!

6/10 – Okay

Becky

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
Jerry, tyler and his wife were amazing! They are doing the best with what they have been given to work with. I must say the only reason i would go back there is to see the 3 of them!
Aufenthalt von 3 Nächten im Januar 2023
Antwort von Morris & Coni am 27. Jan. 2023
Thank you for the kind words about Doc, Tyler and Crystal. We agree, they're pretty special. And we are definitely working like crazy to give them even more to work with. We hope you'll be back in the summer to see all the upgrades. Thanks again!

8/10 – Gut

dennis

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
location is convenient
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Morris & Coni am 18. Dez. 2022
Thank you for your review. We appreciate your input!

10/10 – Hervorragend

Sally

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was allowed to check in early, price was very reasonable. The staff was very friendly and willing do go above and beyond to help. I have nothing negative
Antwort von Morris & Coni am 2. Dez. 2022
Thank you so much, Sally! We really appreciate the kind words, and we're glad you enjoyed your experience. We hope to see you again soon!

8/10 – Gut

Laura

Aufenthalt von 1 Nacht im November 2022

10/10 – Hervorragend

David

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Buffalo Lodge made me feel like family! From the front desk, to breakfast, to checkout (and everything in between) they were friendly, and their service was impeccable. I will stay at this hotel every time Im in Buffalo!
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Morris Workman, Manager am 25. Okt. 2022
We appreciate your wonderful comments, and our staff is grateful for your stellar review. Hope to see you again soon!

2/10 – Ungenügend

Rachael

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2022

8/10 – Gut

Morgan

Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Doc am 17. Okt. 2022
Thank you for the great review and me and staff shine for you. We look forward to hosting you again.

4/10 – Schlecht

Ray

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was not takin care of very well...most rooms had no air conditioners working...sheets were not clean...throw pillows was what you got for pillows...they lock all doors after 12am- 7am...pretty sure thats a fire violation...will NEVER GO BACK THERE
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Morris Workman, Manager am 25. Okt. 2022
We are so sorry you had such a bad experience. We are under new management, and will be addressing the shortcomings you listed, particularly the pillows and air conditioners. The locked doors are a security precaution, (they will open from the inside, but not the outside after midnight). We know this won't help with your bad stay, but we wanted you to know that you are right, and we will be working to fix these things. We do appreciate you taking the time to let us know.

4/10 – Schlecht

Stacy

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Would never stay there again. Website reservation said checkin was noon but when arrived at 2 were told checkin at 3. Had to argue and get mgr to be able to get a room so we could change and get to a wedding. Bed was terrible and carpet had pieces of paper on floor so didn’t appear it had been cleaned.
Aufenthalt von 1 Nacht im September 2022
Antwort von Doc am 20. Sept. 2022
Thank you for the great review.

10/10 – Hervorragend

Hythen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent Customer Service 🏆👍
The customer service was above a beyond with a warm smile and welcome feeling. Can't wait for another beautiful stay at the Buffalo Lodge with staff members who care about the customers needs, awesome staff members....... 👍 🏆🏆 🏆 ❤️.
Aufenthalt von 1 Nacht im August 2022
Antwort von Doc am 13. Okt. 2022
Hythen thank you so very much for the Great review. I know my staff look forward to you coming and staying with us. They love to shine for you. Give me a call if you every want to do an extended stay.(417)383-5050

10/10 – Hervorragend

Kathryn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
The room was clean and comfortable although the hotel is old it looks like they are trying to fix it up. The breakfast was disappointing really just a continental breakfast. The staff was very friendly and willing to help.
Aufenthalt von 1 Nacht im August 2022
Antwort von Doc am 10. Aug. 2022
Thank you for the great review Kathryn. I am happy that my staff and I got to shine for you. We look forward to hosting you again soon!!

4/10 – Schlecht

Carol

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Very miss leading
We spent 4 night here while attending meetings, not once did anyone come in and empty trash, or do anything else, wee had to go get things we needed from the front desk, breakfast was a joke
Aufenthalt von 4 Nächten im Juli 2022
Antwort von Doc am 2. Aug. 2022
I am very sorry that you didn't enjoy your stay with us. We do not service your room unless you request it to maintain your privacy. Our continental breakfast is done to expedia guidelines, but I am sorry that you did not enjoy your stay with us. I hope if you stay with us again that you will enjoy your stay.

10/10 – Hervorragend

Niko

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were amazingly friendly and catered to our needs! The rooms were very spacious and the bonus being a nice swimming pool especially in the summer heat, would definitely recommend buffalo lodge for tourists passing through and residents wanting some nice time off!
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Doc am 28. Juli 2022
Thank you for the great review, and allowing my staff and I to shine for you.

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Never again
There was an issue during the night, no one was present after 10, so the cops had to be called. There was someone suppose to be there at 7am but no one came to the desk. My keys would not work to get back into the building or my room.
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Doc am 6. Juli 2022
We are so sorry about what happened. Please let me know when you stayed with us and what room you stayed in by emailing me at stayatbuffalo@gmail.com attention Doc.

10/10 – Hervorragend

Israel

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Comfy and good price
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Doc am 6. Juli 2022
Thank you for the great review and letting my staff and I to shine for you.

10/10 – Hervorragend

William

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really nice place to stay! Stayed here because all the hotels in Bolivar were sold out, but I will stay here again next time even though it's about 20 minutes east of Bolivar. Setting is very quiet, but a nice Woods grocery store is just down the street. Full-size refrigerator and microwave in room were nicer than I've seen in hotels costing much more. Smart TV with Roku was really nice.
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Doc am 6. Juli 2022
Thank you very much for the great review and letting my staff and I to shine for you.

4/10 – Schlecht

Omar

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2022

4/10 – Schlecht

Melissa

Mit Haustieren gereist, Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The manager seemed nice, but he told me because I booked through Expedia he couldn't change my room. So he had to give me a master key to my door. Which wasn't a big deal until he showed how to use it. He struggled with getting my door open. He turned on the heat for me and I left the hotel for a couple hours. I got back to my room and my room was still freezing and the heater was blowing cold air. I didn't call the manager because it was too late. So, we pulled the space heater from the hallway. First thing in the morning called the manager told him what we did and that the heater wasn't working. Went to get breakfast and there was a sack of bagels and a half pot of cold coffee. Came back several hours later room smelled like a heater was turned on for the first time, but it was still freezing cold. I decided it was time to call Expedia and see if we could cancel our reservations. The call center had to call the manager first to confirm what I had said. She said he told her he fixed the heater and there was plenty of breakfast. She still let us cancel the reservation. So we went to pack up and the heater still wasn't working but he did go buy breakfast. I feel bad for this review because the manager seemed really nice, but he told me he couldn't switch our rooms and we couldn't stay in a room with no heater??
Aufenthalt von 4 Nächten im Januar 2022
Antwort von Dave (one of the new owners) am 10. Feb. 2022
Good afternoon Melissa, I'm glad to hear that you really appreciated our manager. We are pretty fond of our staff as well! Unfortunately, the room issue is due to a gimmick with the way Expedia does bookings, and there isn't anything we can do about it :( We will ensure the next stay is much better!

4/10 – Schlecht

Michael

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Roku TV in the room was great. Brand new pillows, blankets, beds, and towels were great, too. A broken pool, cold temperatures everywhere, and lack of breakfast were the downside. We may give this property another chance to help a small business owner, but a lot would need to be different the next time.
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Doc am 31. Jan. 2022
Thank you for the review, and we look forward to hosting your next stay.

10/10 – Hervorragend

Amy, Ruidoso

Gut: Sauberkeit und Ausstattung
We stayed a week and it was very nice! We will definitely be back! Our only complaint is that there is no night manager and when we accidently got locked out by a unupdated key, we had no idea how to get help. Luckily we had family in town who knew everyone and got ahold of the manager. Other than that it was wonderful.
Aufenthalt von 7 Nächten im Dezember 2021
Antwort von Doc am 30. Dez. 2021
Thank you so very much for the awesome review. I am very happy that my staff and I got to shine for you and your family. If you're here and we don't have a night staff person, there is a phone on the front desk. All you have to do is dial "0" and someone will help you.