Lieve Barbara,Hartelijk dank voor het schrijven naar ons en voor het kiezen van ons als uw vakantie optie. We zijn blij om te weten dat u genoten heeft van onze service en aandacht. We kijken uit naar uw terugkomst, zodat we u de beste ervaring kunnen bieden. Vriendelijke groeten,

Dear guest,We thank you most heartily for choosing us as your best hotel option in the Caribbean; we hope you had a pleasant return home. We are sorry to hear that your stay was didn’t meet you expectations. The quality of our services and how they influence your experience is the most important thing for us. If you do not mind, we would like to know more information about your reservation and more details about the incident that caused your displeasure,if you could be so kind sendin us a message via inbox on our Facebook page we assure you that we will work with our team to improve reception processes and take the necessary measures to prevent it from happening again. Please accept our most sincere apologies for any inconvenience that may have been caused during your stay. We wish to have the honor of welcoming you again and changing your perception of our service.

Estimado Ken. Le agradecemos por su tiempo en darnos una puntuación. Para Krystal Cancún la opinión de los huéspedes es de suma importancia, al mismo tiempo que nos alegra haber sido parte de sus vacaciones destacándonos con la calidad del servicio de nuestros colaboradores. Esperamos tenerle de vuelta pronto.

Dear guest, Dennis. Thank you very much for taking the time to share your recent experience at Krystal Cancun. I am happy to read that your overall stay was enjoyable, highlighted by the service. We are sure that your comments will be a great source of motivation for all our staff, as it is always heartwarming to know that hard work does not go unnoticed. We will be honored to be your hosts. Sincerely,

Dear Mr. Trejo,Thank you for your feedback! We're delighted to hear that you found our customer service excellent. Your satisfaction is our priority, and we appreciate your kind words.Best regards,

Estimado Sr. Balderas,Agradecemos sus comentarios positivos sobre la limpieza y la ubicación excelente del hotel. Nos complace saber que disfrutó de su estancia con nosotros.Atentamente,

Estimado Sr. Uribe,Agradecemos sus comentarios sobre su estadía. Nos alegra saber que en general disfrutó de su experiencia con nosotros. Si hay algo en lo que podamos mejorar para su próxima visita, no dude en hacérnoslo saber.Cordialmente,

Dear Mr. Underwood,Thank you for taking the time to share your experience with us. We're delighted to hear that you found everything worth your stay and that our staff, food, and amenities met your expectations. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back soon!Best regards,

Estimada Srta. Colin,Agradezco sus comentarios. Me complace saber que, en general, su estadía fue satisfactoria. Espero tener el placer de recibirle nuevamente en el futuro para ofrecerle una experiencia aún mejor.Atentamente,

Estimada Srta. López,Nos complace saber que su estancia fue excelente. Agradecemos sus comentarios y esperamos darle la bienvenida nuevamente en el futuro.Saludos cordiales,

Estimado Sr. Vite,Agradecemos su valoración y sus amables palabras sobre nuestra playa. Lamentamos que su experiencia no haya cumplido completamente sus expectativas. Si hay algún aspecto específico en el que podamos mejorar, no dude en hacérnoslo saber. Estamos comprometidos a garantizar una experiencia positiva para todos nuestros huéspedes.Saludos cordiales,

Dear Ms. Barrios,Thank you for sharing your feedback with us, even though there wasn't a specific comment attached. We appreciate your rating and hope to have the opportunity to improve and better meet your expectations in the future.Warm regards,

Dear Ms. Williams,We appreciate your feedback, although we regret that your experience fell short of expectations. If there are any specific concerns you'd like to address or if there's anything we can do to improve, please feel free to let us know. We're committed to ensuring a positive experience for all our guests.Kind regards,

Dear Ms. Ko,Thank you for your feedback! We're delighted to hear that you had a great experience with our customer service. We appreciate your kind words and hope to welcome you back soon.Best regards,

Estimado Sr. Osorio,Nos complace saber que disfrutó de nuestra ubicación y que consideraría volver en sus próximas vacaciones. Estaremos encantados de recibirlo nuevamente y asegurarnos de que tenga otra experiencia maravillosa con nosotros.Saludos cordiales,

Estimado Sr. Sierra,Agradecemos su calificación. Si hay algo específico que le gustaría compartir o mejorar, no dude en hacérnoslo saber. Estamos aquí para asegurarnos de que tenga una experiencia satisfactoria en nuestro hotel.Saludos cordiales,

Dear Ms. Brown,Thank you for your rating. We value all feedback, and we're sorry to hear that your experience fell short of expectations. If there's anything specific you'd like to address, please don't hesitate to reach out. We're here to ensure our guests have a positive stay.Best regards,

Dear Mr. Prud'homme,Thank you for your feedback and the perfect rating! We're delighted to hear that you had such a marvelous experience during your stay. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future.Best regards,

Estimado Sr. Pumacayo,Agradecemos sus amables palabras sobre la vista del mar, nuestras piscinas y variedad de restaurantes. Nos alegra saber que disfrutó de su estancia con nosotros. Siempre nos esforzamos por ofrecer experiencias memorables a nuestros huéspedes. Esperamos darle la bienvenida nuevamente en el futuro.Saludos cordiales,

Dear Mr. Tharwat,Thank you very much for your excellent rating. We are thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future.Best regards,

Estimada Srta. Montano,Lamentamos mucho escuchar que los cuartos no cumplieron con sus expectativas debido a su antigüedad y olor a humedad. Apreciamos sus comentarios y los tendremos en cuenta para futuras mejoras. Esperamos tener la oportunidad de recibirlo nuevamente y brindarle una experiencia más satisfactoria en el futuro.Atentamente,

Dear Mr. Gonzalez,Thank you for choosing to stay with us. We appreciate your feedback, although we regret that your experience did not meet your expectations entirely. Please know that we take all guest feedback seriously and will use it to make improvements where needed. If there are specific areas you feel we could enhance, we'd be grateful if you could share them with us. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Best regards,

Dear Ms. Frazier,We're deeply sorry for the issues you encountered during your stay. Your feedback is invaluable, and we're investigating the matter to prevent recurrence. Please accept our apologies for any inconvenience caused. We'd like to discuss your experience further and make things right. Please contact us directly at your earliest convenience.Sincerely,

Dear Ms. Vaquera,Thank you for your feedback. We're delighted to hear that you found our property very clean and enjoyed the hospitality of our staff. It's wonderful to know that this was your second visit and that you loved it!We look forward to welcoming you back for many more enjoyable stays in the future.Best regards,

Estimada Srta. Treviño,Gracias por su calificación perfecta. Esperamos haber superado sus expectativas durante su estadía con nosotros.Atentamente,

Estimado Sr. Salinas,Agradecemos sinceramente su calificación perfecta. Su apoyo significa mucho para nosotros y nos complace saber que tuvo una excelente experiencia con nosotros.Si necesita algo más durante su próxima visita, por favor no dude en hacérnoslo saber. Esperamos darle la bienvenida nuevamente en el futuro.Saludos cordiales,

Dear Mr. Prabhakarm,Thank you for taking the time to rate your experience. We're delighted to see that you had a satisfactory stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Best regards,

Dear Mr. Trujillo,Thank you for your wonderful feedback and perfect rating! We are delighted to hear that you found our property very clean and well-maintained, and that you received great service and hospitality during your stay.We look forward to welcoming you back for another exceptional experience in the future.Best regards,

Dear Ms. Armendaiz,Thank you for giving us a perfect rating! Your feedback is greatly appreciated, and we're thrilled to hear about your positive experience with us.If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future.Kind regards,

Dear Ms. Cardona,Thank you for taking the time to rate your experience with us. We appreciate your feedback, and we're glad to see that you had a positive overall experience.If there's anything specific we can improve to earn a perfect rating next time, please feel free to let us know. We look forward to welcoming you back soon.Best regards,

Dear Ms. Zinnatova,Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations.We appreciate your comments regarding noise and atmosphere. We strive to create a pleasant environment for all our guests and will address your concerns with our team.We regret the inconvenience caused by the condition of our building and the level of service you received. Your feedback will be used to improve our facilities and staff training.If you have any further concerns, please feel free to contact us directly.Best regards,

Dear Mr. Miller,Thank you for sharing your feedback with us. We greatly appreciate your continued patronage and kind words.We are delighted to hear that you recommend Krystal not only in Cancun but also at our other locations. Your satisfaction is our priority, and we look forward to welcoming you back soon.Best regards,

Thank you for your feedback. We're delighted to hear that you enjoyed our beautiful location with clear water, white sandy beaches, and a clean pool. We're glad you found the breakfast buffet at Velas to be a nice treat and that you appreciated the cleanliness of our rooms and the comfort of the beds.We apologize for the inconvenience regarding the availability of shaded chairs and the lack of interaction for your teenage daughter with kids her age. We'll take note of your comments to improve our services for future guests.We hope to welcome you back for another enjoyable stay soon.Best regards,

Agradecemos mucho sus amables palabras y su excelente evaluación. Nos alegra saber que su experiencia con nosotros superó sus expectativas y que disfrutó de nuestras instalaciones, el servicio del personal, así como la ubicación privilegiada. Transmitiremos sus elogios al Sr. Rangel y su equipo, así como al equipo de Hacienda El Mortero.Esperamos darle la bienvenida nuevamente en el futuro y seguir ofreciéndole experiencias memorables en su estancia con nosotros.Saludos cordiales,

Dear M. Vantrease,Thank you for giving us a perfect rating! We truly appreciate your support and hope to have the pleasure of welcoming you back again in the future.Best regards,

Estimado Sr. Peña,¡Muchas gracias por otorgarnos la calificación perfecta! Valoramos sinceramente su apoyo y esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Cordialmente,

Estimado Sr. Ramírez,Gracias por sus comentarios. Nos alegra que haya disfrutado de nuestras instalaciones y de la hermosa playa, a pesar de la falta de limpieza debido a los problemas que menciona, así como el mantenimiento deficiente en los alrededores. Tomaremos medidas para abordar estos problemas y mejorar la experiencia de nuestros huéspedes.Esperamos vuelva a visitarnos pronto.Saludos cordiales,

Dear Ms. Martinez,Thank you for your recent stay with us and for sharing your feedback. We're glad you found our hotel to be affordable and clean. Also, very pleased you enjoyed the entertainment and beach.Nevertheless, we apologize for any lapses in food quality and customer service, and we'll address these issues promptly. We apologize for the lack of information provided at check-in and will work on improving communication. We hope to welcome you back for a more satisfying experience.Kind regards,

Dear Ms. Yakovyshyn,Thank you for sharing your experience with us. We apologize for the inconveniences you encountered during your stay. It's disheartening to hear about the cleanliness issues in your room and the misunderstanding regarding the smoking charge. We take such matters seriously and will investigate them further to ensure they are addressed appropriately.We appreciate your feedback and will use it to improve our services and communication processes. If you have any further concerns or questions, please don't hesitate to contact us directly.Kind regards,

Dear Mr. Zarate, Thank you for your kind rating. We are pleased that the location was convenient for you. We will be glad to welcome back soon,Kindly,

Dear Mr. Mildred,Thank you for sharing your experience with us. We're delighted to hear that you had a great time with us and that your son enjoyed the pool. Your feedback regarding the attentiveness of our staff is much appreciated.However, we apologize for the inconvenience you faced during check-in due to the long wait and the delay in receiving your discounts and gifts. We understand the frustration this caused, especially during a short stay. Rest assured, we will address these issues with our team to ensure smoother check-in processes and timely delivery of guest benefits in the future.We look forward to welcoming you back in the summer and providing you with an even better experience.Kind regards,

Dear Mr. Benn,Thank you for you kind rating and commentary, we are pleased that you enjoyed the location and the staff service.We hope to see you back soon,Kindly,