Hôtels familiaux à Castel San Pietro Terme, Emilie-Romagne

« Overall experience is ok. The problem is the owner that can't be reach.The front door closed itself and my card with inside the room. It's my fault and it can happen to anyone.It was 12:05AM.I tried to reach the owner by calling him -50 times and texting him by explaining the situation.Didn't received any call or text back. I had to sleep in my car.In the morning, I was continuing to call without any response. I called VRBO and 1 hour after (which was 1PM the next day) he was texting me back...

« The hotel aspires to a four-star rating but unfortunately delivers service that barely meets two-star standards. For example, I waited over an hour in the restaurant without receiving even a glass of water. Frustrated by the lack of attention, I chose to leave and order through a food delivery service. The waitstaff displayed no concern or apology for the delay, which was my first experience of such indifference. The rooms reflect the mediocrity often associated with two- or three-star...

« Accueil magnifique, Bruno est très gentil, excellente cuisine, bâtiment tres charmant et authentique »