We're proud to have earned your top score. Please come back soon, Michael!

Thank you for being our guest, Karl. We are happy your stay was pleasant but understand some rates did not suit your preferences. We value your input and will share it with our Management Team. We hope you will still be choosing us whenever you are in Charleston!

We love to hear from our guests and are just thrilled you had a great time. Thank you, Angelika, and come back soon!

Burkhard, we are surprised to read your room was not properly prepared when you arrived. Please accept our apologies for this unusual oversight. I will be speaking with housekeeping immediately so this does not happen again. Hopefully, you can allow us another opportunity to show you what we are truly capable of.

We appreciate you taking the time to rate your stay, however, we would love the opportunity to better your experience in the future and attempt to receive a perfect score!

It's good to hear that you found Sheraton Charlotte Hotel overall to your liking, with clean rooms and excellent service from the front desk team. However, it's noted that there were some maintenance issues in your room and that navigating to and from the parking garage was more complicated than necessary. These insights are valuable as they help identify areas where improvements can be made to enhance the experience for all guests. We hope to welcome you back again, providing an even smoother and more comfortable stay.

It's clear that we fell short of providing you with a memorable stay, Yuritzi. We hope to change your impression the next time you visit.

Appreciate you taking the time to leave a positive score! We look forward to welcoming you back on your next visit and aim to provide an even more remarkable experience.

We’re happy you enjoyed your stay! We hope you choose to stay with us again soon, Allan.

Jacob, thank you for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

You are correct, Karen. We aim to price our parking competitively within the area to ease this burden and we appreciate your understanding. Hopefully, you will continue to choose Sheraton Charlotte Hotel in the future.

It's deeply regrettable to hear about the flooding in your room and the disruption it caused during your stay. Having to relocate in the early hours is understandably distressing and far from the experience we aim to provide. The lack of immediate support at the time certainly seems frustrating. This incident is being taken very seriously, and steps are being implemented to ensure that such an inconvenience does not occur again. It is clear this experience did not meet your expectations or our standards, and we are committed to rectifying this situation. We hope to have another opportunity to restore your confidence in our hospitality under much better circumstances.

We are thrilled you could explore the best attractions in town with ease from our awesome location, Jennifer. Thank you for sharing your positive experience at Sheraton Charlotte Hotel. Revisit anytime!

Eric, your five-star praise is truly rewarding. Thank you from everyone at Sheraton Charlotte Hotel. We are happy our service and accommodations impressed you significantly but we will definitely have maintenance check on the water temperature so your next stay is even more enjoyable. See you then!

Thank you for your five-stars, Haylee. We look forward to your return and hope it's soon!

Jevar, we are glad you could take advantage of our amenities during your stay. We appreciate your feedback and will continue working hard to impress you further in the future. See you next time!

Nelly, we regret you were not satisfied with your recent stay. We appreciate your honestly and will be discussing updates with our Management Team. Please allow us another opportunity to improve your impression in the future. Thank you!

We appreciate you sharing your compliments, Mikey. Having you at Sheraton Charlotte Hotel was truly a treat. We hope to impress you again soon!

Receiving your five-stars means a lot to us, Gladys! Thank you and we hope to see you again soon.

Knowing that our attention to detail was amiss is disappointing, Denisse. We assure you we take your concerns seriously and will address this immediately with housekeeping. We hope for a second chance to restore your trust. Thank you.

Thank you for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

And we enjoyed having you here, Novia! We hope you will be joining us at Sheraton Charlotte Hotel again. Until next time!

Hakan, we are overjoyed to read your stay was perfect all around. Thanks for choosing Sheraton Charlotte Hotel. See you next time!

We appreciate you letting us know your stay was enjoyable, Emmanuel. We would love to hear how we can impress you even further next time! We are positive that we can earn another star or two when you revisit Sheraton Charlotte Hotel!

While your five-star rating makes us proud, we are sad to read our restrooms left something to be desired. We will discuss your helpful feedback internally as we want our guests to experience comfort in every area of their stay. Thank you, Joseph, for your review. We hope you will still choose our property in the future so we can continue to impress you.

We love that you could experience everything Charlotte has to offer with great ease from our ideal location, Julissa. It's also a joy to read our southern hospitality further won you over here at Sheraton Charlotte Hotel. We hope to be your first choice for your future trips to our area!

We strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us, Kamila. It is our hope you will visit us again so that we can win you over completely.

Sherri, what incredible feedback! Hearing your experience with us at Sheraton Charlotte Hotel was impeccable from start to finish has us all smiling! We hope for the honor of hosting you again one day soon!

Thank you, John, for sharing your experience. It is unfortunate to hear that the noise and condition of your room negatively impacted your stay. The fact that you were unable to get a good night's rest leading to your early departure and you were not compensated is understandably frustrating. Your feedback is important, and efforts will be made to address these concerns to improve the guest experience. We suggest contacting your booking agency as we are unable to make changes and/or adjustments to reservations not made with us. Should you need anything further we are always here for you. Hopefully, we can work to restore your full confidence in us.

How exciting to read our location eased your travels and allowed you to explore the best attractions in town! Be sure to choose Sheraton Charlotte Hotel again, Dustin! Thanks!

Nazira, we are sorry to read you had trouble with room service during your stay. We hope your experience was comfortable and enjoyable otherwise. We will look into this immediately so your future visits are perfect from start to finish.

We loved to hear your time at Sheraton Charlotte Hotel was perfect! Thank you for sharing, Laura! We hope to welcome you back soon!

Thank you for sharing your positive experience with us at Sheraton Charlotte Hotel, Mark! We're thrilled to hear that you enjoyed your stay, from the convenient location to the warm hospitality! It's fantastic that you appreciated the view of downtown from your room and found everything to your liking. We look forward to welcoming you back on your next visit to town and providing you with another memorable stay. Safe travels until then!

Receiving your perfect rating and praise is exciting, Jerem! Thank you for letting us know that your stay at Sheraton Charlotte Hotel was impressive. Be sure to choose us whenever you are in town!

Wow! What a generous compliment, Jennifer! Thank you from all of us at Sheraton Charlotte Hotel. Revisit anytime!

We regret that your experience did not leave you with a better impression, Callan. We hope to have another chance to restore your confidence in us.

Thank you for taking a moment to leave us with your positive score. Hurry back, Christopher!

Thank you for your five-stars, Jorge ángel. We look forward to your return and hope it's soon!

Myles, your praise for our team is greatly appreciated! We love that our sparkling clean accommodations and convenient location also impressed you. Be sure to choose Sheraton Charlotte Hotel again!