6/10
The house and neighborhood are beautiful, and the lake is amazing. I would absolutely rent this house again, but only if I could book directly with the owners. The experience with Vacasa, the property management company, was awful and completely ruined what should have been a great stay.We booked through VRBO and only found out after that the home was managed by Vacasa. From the beginning, they gave us inaccurate information about the house. When we arrived, they ignored every issue we raised. One chair was broken and actually cut our backs. Toilets were backed up. The house was not cleaned properly. There was half-eaten food left behind, including a jar of peanut butter smeared on pantry shelves, which triggered a peanut allergy attack. We had to go out and buy cleaning supplies just to make the kitchen safe to use, because there were none provided except dish soap and a sponge.Worst of all, Vacasa would not respond. We had to go through VRBO just to get anyone to pay attention. Even then, they said only a local agent could help us⊠that agent never contacted us and nothing was done.This place deserves better management. I hope the owners reconsider who they trust with their beautiful home.
Peggy G.
Séjour de 2 nuits en mai 2025