Extremely disappointing experience. I never even made it inside the property due to poor communication and payment confusion between the host and VRBO. I entered my credit card when booking and assumed payment was complete — no one ever reached out before my trip to say otherwise.While driving to the property with my family (including a toddler), the host suddenly informed me that I hadn’t paid and refused access. I was 20 minutes away and pulled over to sort it out, but VRBO’s system blocked links, phone numbers, and emails, preventing any real communication. The host then went silent for a time, and we were left stranded on the side of the road with no confirmation or place to stay.I did not cancel — I was on my way. The lack of proactive communication and professionalism turned what should’ve been a relaxing getaway into a stressful ordeal. I had to book another place last-minute.Would not rent from this host again and hope VRBO improves how payments and guest communication are handled.